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#486260 Photoshow Is Broken And Photoshows Disappear. There Is No Fix So Far.

Posted by GHenry54 on 17 October 2014 - 03:15 PM

I just renewed my annual membership for the premium photoshow website last week. I checked a lot of my photoshows ( I have over 100 of them) and the photoshows would not play Photoshow.com website. Is there an issue with the website?

Thanks
  • audsfire, pekkali, elaine frances and 3 others like this


#416628 Toast 11.1 Upgrade?

Posted by patatrox on 01 September 2012 - 09:24 AM

There is no skip button. There is a choice of back next or quit. All of which leave the setup incomplete and not useable.


Most users will need to use Solution 2 listed below until we can fix this on our side...

Solution 1 (Works for some users but definitely not all):
1. Quit the Toast.app Setup Assistant
2. Hold the CTRL key down on your keyboard or right-click on the Toast Titanium icon and select open
3. Proceed through the Setup Assistant as normal

Solution 2:
1. Quit the Toast.app Setup Assistant
2. In Finder, click the pulldown GO menu and click GO TO FOLDER (or press SHIFT+COMMAND+G)
3. In the Go To Folder window, type (or paste) in: ~/Library/Preferences
4. Locate the "com.roxio.toast.plist" file and delete or move to the Trash
5. Close the window and launch Toast Titanium again
6. Proceed through the Setup Assistant as normal
  • Brendon, SunGoldWolf, Jarrod Gardiner and 3 others like this


#419138 Complete Toast 11.2 Standard Package On Roxio Software Update Page

Posted by dshore95 on 02 October 2012 - 09:27 AM

Since the latest update, I am unable to use Toast Titanium 11 completely. The transition has put me in a hold pattern and in the meantime I can just SIT AND STEAM until they get some technical support in place.
  • kevaquarian, DanoPats, strunkovice and 2 others like this


#341318 Label Creator - Direct To Disc Printing

Posted by ggrussell on 28 August 2010 - 11:54 AM

Please calibrate your printer with a plain sheet of paper before printing labels. Also remember to change Printer Properties for CD/DVD printing. There may be only one thing to change. For my Canon 9000Pro, there are 3 different drop-down lists to change!

I created the following JWP files for Label Creator 2011 using information from what others have posted in the forum. All you need to do is download the file for your printer and copy it to this location:
C:\Program Files\Common Files\Roxio Shared\13.0\Label Creator\Page Files

I found that there was no need to edit the XML file for these to work.I have personally tested the Epson R1800 and the Canon Tray E files. I have included two files for each printer for printing close to the center hub and without. I have no way to test the Canon Trays C, F, & G. If they work, please let us know.

These are not from Roxio. If you have any issues, you can send me a personal message.
The HP files has been confirmed to work with the HP C309a and D5160.

Attached Files


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#456211 Missing D3Dx9_33.dll File And Can't Start Dvd Creator Or Video Edit In Nxt2

Posted by Jim_Hardin on 29 October 2013 - 03:11 AM

This will do it:

Here


  • R.T., RooLoo, dpawlush and 1 other like this


#450429 I Have Something To Say.

Posted by Knightshade on 11 August 2013 - 08:54 PM

I was (like almost everyone else here) looking into my recent "no signal" issue and wanted to pause for a moment and say something after reading quite a few of these threads. Some of you folks are incredibly rude. You treat people like idiots, copy and paste in links rather than interact with them, and generally treat people like vermin. I'm sure you wouldn't want to be treated that way. I get that it's the Internet and people feel the need to be rude because you can't reach out and strangle them, but seriously...people are trying to fix a product they paid for and some of you are using them as your own personal punching bags. You should be ashamed of yourselves. In short, lighten up and help people or find another place to hang out - helping people might not be your strength. I bet your mothers raised you better than this....
  • Brendon, John A, ThechemistNL and 1 other like this


#442327 Roxio Game Capture Lost Cd Or Lost Cd Key Procedure.

Posted by cdanteek on 25 April 2013 - 04:35 AM

Some metrics on Roxio providing a software download. The same guidelines for Lost CD/Disc is applicable to Lost CD Key.

1. Contacting support is the best first option so you can send the required information directly to Roxio Support Personnel.

2. If you cannot access support due to expired support code, send a PM personnel message to Rox-Ralf Administrator, give him all your info then wait for a reply PM, top right of the page when your signed in looks like a envelope. Rox-Ralf lives in a different time zone a reply might take a while be patient. Roxio employees don't work weekends or holidays.

3. Regardless of who the seller was, Roxio needs at least some proof before they will provide a download link.

4. If the customer cannot send any Proof, Roxio's last resort would be a picture, copy of the box, device, (picture of the owner) and other things that will prove the ownership of the product.

5. In regards with lost CD Keys, they should have registered it upon using the product. If not, they need to have a Proof of Purchase and a copy of the serial number at the back of the RGC device then Roxio can consider providing a new serial key for them.


  • marose, Pezman97, DaBossOfTheWorld and 1 other like this


#421792 Make Roxio Recorded Files Full Compliant With Any Video Editor (Vegas, Power...

Posted by Master Video Editor on 28 October 2012 - 02:18 AM

Hi plp,

Its a very easy way to get this.

Download AVIDEMUX (freeware, no codec pack is necessary): http://downloads.sourceforge.net/avidemux/avidemux_2.6.0_win32.exe

Install, run and load your .m2ts file. after this, only set like screenshot above:

Posted Image

Save this (added extension automatic)...2,3 seconds after and finished. Get your file full compliant for desired video editor. NO CONVERSION WILL MAKE.

Posted Image


Tested using: Vegas 10, 11, 12, Cyberlink PD 9, 10 and 11, AVS Editor 6.2, Adobe Premiere CS6, Corel Video Studio X5.
  • iUpham, Topgammer, JakubRekza and 1 other like this


#518421 Roxio Photo Show 5 & 6

Posted by sknis on 27 November 2015 - 04:49 AM

I just upgraded from Windows 7 to Windows 10 and now my photo show 5 and 6 are not working.

What do I do ? 

 

1) Don't feel bad.  Microsoft in their wisdom made a security change and that caused PhotoShow to fail.  It happened  in Windows 8.1 also.

2) Use the online version of PhotoShow 6 to make your PhotoShows.

3) Look at alternative software.  There is a suggestion in a pinned post at the top of this part of the forum. 

4) Use the e-mail option to share.  This creates a link to the PhotoShow.  The mp4 option hasn't worked for several years.

5) Roxio/Corel cannot fix this old piece of software to work as a desktop.

6) Don't renew your subscription after you have downloaded all your PhotoShows..7) 

 

I think I covered it all; if you have specific questions, please ask.


  • rojnr, sam maurer and LLondon like this


#490329 Easy Vcr To Dvd Creator 3--Junk!

Posted by MBW on 10 December 2014 - 02:13 PM

(EVD3) Dear Sirs, Thanks for the tip on plugging in the USB before the installation of the program. Would one of you please explain how to recover from this error? It would be nice to have a flowchart or checklist of things at the top of the list (like check the VHS with a tv) and the order in which to do things. The documentation should have warned sternly to not plug in the device before installing the software (as virtually every instruction for a printer has), but I realize that is not your fault. I am haunting this forum looking for answers, and am hesitant to write here. First let me thank you for the time you put into helping very frustrated people like me who come to you in hopes of getting some answers and back to the "easy" job they invested time and money into doing. In all sincerity, however, I wish that the group of you would meet and re-examine your attitudes about helping people and professionalism in general. The condescension, impatience, inter-fighting among "gurus", and putting down of customers who bought a product because it was supposed to be EASY is really quite shocking.

Many of us have never visited a forum before, and may be taking our first steps away from email. I am not a novice (but attention deficit, with real problems figuring out exactly what order to do things). I am writing this after hours of a)not being able to register my product, and getting no video signal. I have been wandering around another few hours reading threads customers abandoned...perhaps because they were greeted with "you're in the wrong forum," "not enough info," or conversations among yourselves about how stupid someone's actions were. Try to think back when you were first learning this stuff. It does appear you were saddled with a product with virtually no documentation on a subject that is really not "easy" at all (without even a "troubleshooting" section). I even took a course on this subject a few years back and am having trouble figuring it out. So I am not asking a question here...I will try to screw up my courage and risk getting snapped at. I just wanted you to know that as a customer of a business I feel the frustration with us users loud and clear. I thought you might like to know the feelings are mutual.
  • Seriously??, S_Berry and HerbieX2 like this


#460286 Livestream To Twitch "loading Video"

Posted by Xenobia144 on 01 January 2014 - 08:26 AM

I think it is clear that the exact problem described is a widespread one. If anyone has very recently registered their product (within the past 14 days) then use your one-time free Roxio support to tell them about this exact issue, give them as much information as possible, and also be sure to give them the link to this topic on their forum and mention that this started on December 12th and it is a widespread problem. They are not going to patch anything (or work with Twitch to sort some kind of fix on their end) unless we all make a lot of noise about it.
  • true warcrimes, Mentski and Shalashaska like this


#456246 Need To Reset Activation Keys

Posted by Rox-Ralf on 29 October 2013 - 03:13 PM

Please Pm me your full name and email address so I can check your account and reset your install key.
  • kemorie, dandtdgm and Bethany2nirvana like this


#429757 Rant Of The Year? Dvd Creator Worst Program Ever--I Want My Money Back!

Posted by Shawn50 on 04 January 2013 - 10:21 AM

I've been purchasing this product for 10 years. The only thing I use it for is to do my Family DVD at the end of the year. If it would work it would be great. It NEVER works as advertised. Do you people read the posts with all of the crashes? Every year I upgrade thinking that it will work--IT NEVER DOES. I just spent 100 hours making 1 change at a time before I close the program saving my changes and restarting it. Do you know how many times I had to restart it? Over 400 times!!!!!!!!!!!!!! Guess what--just as I was putting the final touches on it, it crashed and now I can't open the file I created. After screaming for awhile, I decided post a new topic. Like it? Don't tell me about your support. You don't even make it easy to contact a real person. There is no phone number. I worked with someone by email--she wasn't helpful. I read all of your "fixes." They don't work. I have a brand new computer with Windows 7 and 8 GB of RAM. Don't tell me about your little fixes. It is a clean install about a week old and your product doesn't work on it. How about paying me $1,000? That's about 1 dollar an hour that I put into that stupid program you call Creator NXT. Better yet, look up my account and have someone contact me. You people are terrible!!! How can you let a product like this go out year after year. I'm an IT Professor and I have never experienced such an distasterous program like this. Do I sound frustrated? My voice hurts from screaming after I lost all my work for the last 2 weeks. MyDVD sucks! Who are your competitors? I need a program that works to make my family video for 2012. At least give me the name of something that works. Am I angry? Hell yes!!!!!!!!!!!!!!!! I just waisted another $80 bucks on this crappy product! Have your company president call me. I'd love to come to your company for about a month so I could lead a project team to find out who or that the problem is there. You put useless garbage out on the support website. How about putting a real help desk together with real people you can talk to? Would that cost too much? Guess what? I through with Roxio. Just because you put alot of garbage out on this site doesn't make you a good Customer Support Group. How about fixing the program? Ever heard of Total Quality Mangement? ISO 9000? You should look it up. I'm done venting. I'm done with Roxio.
  • Shawn50, bbphotos and robertschmidt like this


#427289 Please Volunteer As A Toast Forum Contributor

Posted by tsantee on 18 December 2012 - 09:57 PM

I don't know how many years I've tried to help users of Roxio's Mac products in these forums but it's time for me to pass this on to others. If you know a thing or two about Toast or some of the other apps, please visit the forum periodically and offer your help and advice.

I started when my brother had a problem with Toast 4 and I visited the forum to try to find an answer. What I found were dozens of unanswered questions by others, a few of which I knew how to resolve. What surprised me was that reading the questions forced me to learn about many of Toast's capabilities and about workarounds to get it to do what it is supposed to do. Reading the posts is a great learning tool.

Every version of Toast is not quite right. Changes in the OS make some things very wrong. Roxio introduced new versions before problems were resolved in earlier versions. And the new versions introduced new problems. Sometimes while reading a post I screamed like Charlie Brown when Lucy yanked the football.

On the other hand, there's been tremendous innovation and amazing flexibility. My favorite part is when someone is grateful that they were finally able to create the project they wanted; and probably couldn't have done so without my help.

Certainly there are others willing to feel the reward of helping other Toast users.

I'll keep with this until the end of 2012. I probably will continue to drop in at times, just not every day or even every week.

There's a lot of good advice in these forums, so be sure to use the Search command to see if your issue is already addressed.
  • LenaBreadBurn, stevenjklein and DaveTX like this


#424725 How Does One Learn The Basics?

Posted by theoldarchiver on 25 November 2012 - 04:38 AM

What does Creating Temporary Partitions do and why are they there?

A partition is a logical volume with disk-like features. One could create a temporary partition in preparation of burning an archive disc. It creates an empty disk image that is writable. Arrange your files in there as you see fit. Then burn from that. It allows you to set any Finder setting as for a normal disk, like default views. If you want ultimate control of the arrangement.

What is Dynamic Writing?

Write to an optical disc like to any drive (HD or USB flash), with any app or the Finder. Toast only supports this for BD-RE discs. Also known as (incremental) packet writing.

Encryption is used for what?

DVD encryption on commercial movie discs is different from optional encryption on Mac-only discs. Both are for content protection. Mac-only disc encryption writes a password protected file to disc, which can be opened after entering a password.

What is Normalize Track?

Audio levels can be normalized so that all tracks appear to have the same loudness. This can be handy when audio tracks come from different sources, and thus may have a different default loudness. (E.g. a compilation music CD.)

Bin/Cue?

Bin/Cue is a disc image format that consists of two files, foo.bin and foo.cue. Both are needed. Originates from CDRWin, afaik. The .bin file holds the content of the disc and the .cue file holds meta data and the like. Windows users may prefer it for multi-track discs, instead of .iso . With Toast, now you can use those files and even create them, if needed.

Where can I go to learn about every single detail of Toast 11?

These forums, the Toast help file, and Wikipedia/Google for the more general keywords.
  • tsantee, Brendon and TK_Tech like this


#416529 Can't Even Get Past Setup Assistant

Posted by JeffNewton on 31 August 2012 - 03:11 PM

Anyone else not even able to get past the Setup Assistant? I installed from my original Toast 11 DMG then ran the update it prompted me to install and now it's a piece of useless rubbish. Tried emailing Roxio but their eMail page is very helpfully "Under Construction". The Finish button on the Setup Assistant is greyed out and all I can do is Quit.

EDIT BY PATRICK:

Solution 1 (Works for some users but definitely not all):
1. Quit the Toast.app Setup Assistant
2. Hold the CTRL key down on your keyboard or right-click on the Toast Titanium icon and select open
3. Proceed through the Setup Assistant as normal

Solution 2:
1. Quit the Toast.app Setup Assistant
2. In Finder, click the pulldown GO menu and click GO TO FOLDER (or press SHIFT+COMMAND+G)
3. In the Go To Folder window, type (or paste) in: ~/Library/Preferences
4. Locate the "com.roxio.toast.plist" file and delete or move to the Trash
5. Close the window and launch Toast Titanium again
6. Proceed through the Setup Assistant as normal

Attached Files


  • JohnnyJoMP, TOR and Megavolt17 like this


#391857 Adjusting Recording Volume On Rgc Unit

Posted by systemchaos on 09 November 2011 - 11:05 AM

Hope that helps!


No it doesn't. When I start -just START- lowering the volume the sound gets super loud and even more disorted! Then I set it down to zero and it's just as loud and disorted as before ...
  • Keldor, Jonathan Gamer and JRAS like this


#386419 Critical Registry Keys Needed For This Application Missing

Posted by Sonic Boom on 12 September 2011 - 10:41 AM

Attached reg fix for both 2012 PRO and 2012 versions.

Attached Files


  • Big_Dave, Katsou and bruceparker609@msn.com like this


#348293 Fix For Missing Or Corrupt Certificate Error

Posted by Meringue on 26 October 2010 - 01:54 AM

We created a fix today for the Certificate Missing/Corrupt error during launch of some of the applications. It's not official yet so we need some people to verify it works.

To apply the fix.

1. IMPORTANT (Turn OFF Antivirus)
2. Close down all Roxio apps and then run the following RepairLicense2011.exe.
3. Click the button "Reset License and TimeLocks" and wait a few minutes (takes about 2 minutes)
4. Relaunch applications that failed.

http://www.dutran.co...icenseC2011.zip

Please post if this works for you. Also we need information on what machines this is reproducing on.
Please post your Operating System and Machine Manufacturer/Model. Also what antivirus software you're using.


MANY THANKS that worked for me after:
- disconnecting internet
- disabled all security modes in Norton 360 (safe surfing, identity safe, backup, backup status overlays, automatic LiveUpdates, Smart Firewall, Norton Tamper Protection)
- used RepairLicense2011.exe and waited approx. 2 minutes
- Could launch several Roxio applications which failed before
- enabled all above security modes in Norton 360
- Checked again that several Roxio applications can still be launched and it WORKED
- Many THANKS!

Hard- and Software used:
DELL Precision M4500
Microsoft Windows 7 Ultimate 64bit (6.1 build 7600)
Processor Intel Core i7 x940 2.13 GHz
16GB RAM
Roxio Creator 2011 Pro
Symantec Norton 360

However it took me a while to find this solution and it was quite frustrating.
Maybe you want to be a bit more pro-active on this and release a newsletter/E-Mail update to all registered customers.
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#344235 Fix For Missing Or Corrupt Certificate Error

Posted by Sonic Boom on 21 September 2010 - 01:53 PM

We created a fix today for the Certificate Missing/Corrupt error during launch of some of the applications. It's not official yet so we need some people to verify it works.

To apply the fix.

1. IMPORTANT (Turn OFF Antivirus)
2. Close down all Roxio apps and then run the following RepairLicense2011.exe.
3. Click the button "Reset License and TimeLocks" and wait a few minutes (takes about 2 minutes)
4. Relaunch applications that failed.

http://www.dutran.co...icenseC2011.zip

Please post if this works for you. Also we need information on what machines this is reproducing on.
Please post your Operating System and Machine Manufacturer/Model. Also what antivirus software you're using.
  • Meringue, Gadgetman1989 and TomC1972 like this