Roxio Community
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CinePlayer DVD Decoder for Windows Vista won't install |
 Apr 26 2007, 07:39 PM
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#1
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Newbie  Group: Members Posts: 1 Joined: 26-April 07 Member No.: 24,324  |
I have a clean install of Vista Home Pro. I can not get CinePlayer DVD Decoder to install. It seems to go through the install, but it shows that I am still using the Microsoft decoder, and when I go remove CinePlayer to try installing again, it does not show up in the list of installed applicaitons
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Apr 27 2007, 11:32 AM
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#2
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Moderator  Group: Roxio Staff Posts: 170 Joined: 17-August 06 Member No.: 9,320 |
Unless you're using the recently released version of Cineplayer that supports Vista, your version of Cineplayer does not and will not work with Vista I'm afraid.
http://www.roxio.com/enu/products/cineplay...a/overview.html Sorry |
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Apr 27 2007, 07:54 PM
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#3
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Newbie Group: Members Posts: 3 Joined: 26-April 07 Member No.: 24,325 |
I also have the same problem, installed the new dvd decoder for vista, but vista use the MS decoder.
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May 8 2007, 06:30 AM
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#4
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Newbie Group: Members Posts: 1 Joined: 8-May 07 Member No.: 24,916 |
Mine won't even install. Everytime I run the installation, it pops up with an error stating that it can't run on this operating system. After talking with several people at Roxio and Sonic, they finally told me that I need to contact M$. They didn't even offer to refund me my money. Bottom line, if the product won't install or run on Vista, then don't call it CinePlayer DVD Decoder Pack for Vista.
-Cruce |
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May 8 2007, 04:18 PM
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#5
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Digital Master Group: Members Posts: 899 Joined: 31-May 06 Member No.: 6,579 |
what is the name of the installer file you downloaded? What version of Windows Vista do you have?
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May 15 2007, 12:19 PM
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#6
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Newbie Group: Members Posts: 1 Joined: 15-May 07 Member No.: 25,299 |
Same problem.
VISTA Enterprise. WMP11. Downloaded CinePlayer DVD Decoder for 'Vista' - however, the application does not install correctly. MPEG-2 decoder is not registered correctly. You cannot remove the software from ctrl-panel. Quite disappointing, you would think this should have been tested before being linked to from Microsoft's website. I am not seeking help here, annoyed I did not read the forum reviews first. I have requested my money back - I should not have to spend a minute getting it working. |
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May 17 2007, 10:55 AM
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#7
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Digital Master Group: Members Posts: 899 Joined: 31-May 06 Member No.: 6,579 |
funny story... I got one working on my Vista machine... I wonder how it happened
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May 18 2007, 10:13 PM
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#8
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Newbie Group: Members Posts: 3 Joined: 26-April 07 Member No.: 24,325 |
is it true that cine decoder is the same as MS decoder that came with Vista. Also you cant uninstall it, cause its not in add & remove program in control panel.
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May 23 2007, 09:45 PM
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#9
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Newbie Group: Members Posts: 1 Joined: 23-May 07 Member No.: 25,697 |
same issue here. 2 hours of my time trying to install this. They should do better than refund the purchase price, they should refund the value of my time.
frustrated w/ the lack of a documented solution when it's apparent others are running into the same issue. |
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May 24 2007, 07:39 AM
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#10
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Newbie Group: Members Posts: 1 Joined: 24-May 07 Member No.: 25,709 |
Won't install properly. Spent hours. Of course, can't find a phone number for tech support. Very frustrating. Class action lawsuit seems to be in order here with all the other complaints.
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Jun 1 2007, 04:54 AM
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#11
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Newbie Group: Members Posts: 2 Joined: 1-June 07 Member No.: 26,111 |
Same problem here.
No trace of it being successfully installed. I've got to say that I am surprised and disappointed that there is no response from Roxio on this thread. |
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Jun 1 2007, 05:56 AM
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#12
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Newbie Group: Members Posts: 4 Joined: 27-May 07 Member No.: 25,842 |
[font=Arial] I am (or was) considering upgrading to Vista as I can't get Cineplayer to run in XP. It keeps telling me that there is a missing or corrupted file. Furthermore, in other DVD sections of EMC9 the message is that the Mpeg-2 codec needs to be installed. I click on ok and then get the message "no permission or bad installation'. I have done everything suggested by Roxio such as a clean install which takes a lot of time and even downloaded the entire program again. Seems I have wasted my money buying EMC9 and will probably go back to Nero. At least they have always been helpful if I had a problem. As for Vista, I may have to have a re-think judging by the many problems others seem to have.
Fred V |
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Jun 1 2007, 08:30 AM
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#13
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 Digital Master Group: Members Posts: 2,890 Joined: 25-March 06 From: Denver, Colorado Member No.: 4,564 |
QUOTE (gaper1 @ May 8 2007, 06:18 PM)  what is the name of the installer file you downloaded? What version of Windows Vista do you have? This is the most relevant post so far, yet no one has responded to it. We need some details if we are to troubelshoot. |
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Jun 1 2007, 02:14 PM
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#14
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Newbie Group: Members Posts: 2 Joined: 1-June 07 Member No.: 26,111 |
The file I downloaded was: CP_DVDDecoder_10_100B04C_CPD
Version of Vista is Vista Business. No trace of it after installatioin and if I run the file again, it says it is already installed. Does not appear in WMP Tool Options or in Add/Remove Programs. I have to use the Microsoft Install Clean-up utility to reinstall, but still nothing. This post has been edited by pmoose4744: Jun 3 2007, 11:51 AM |
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Jun 7 2007, 11:33 AM
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#15
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Newbie Group: Members Posts: 3 Joined: 7-June 07 Member No.: 26,422 |
Well same problem here. I use Vista Ultimate and downloaded CPDecoderPackv1.0.exe. Installs "fine" just after the installation no trace of the decoder. Just some files are installed in the program files.
I can't uninstall it since I can't find it in the software uninstall area. reinstalling won't work either. I wonder If anyone has this running fine? Well I wan't my money back too. Vista certified .. well sure.. |
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Jun 8 2007, 09:45 PM
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#16
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Newbie Group: Members Posts: 2 Joined: 8-June 07 Member No.: 26,498 |
I ran into the same problem 2nite. Purchased and downloaded CPDecoderPackV1.0.exe.
It looked like it installed, and had me reboot. But the decoder is not there, and I can't uninstall, and re-install attempts are blocked with the "already installed" message. Vista Business, with UAC disabled. Don't know if that's relevant or not - but I've seen other applications not install right with UAC turned off....... |
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Jun 11 2007, 05:29 AM
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#17
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 Apprentice Group: Members Posts: 157 Joined: 15-May 07 Member No.: 25,292 |
QUOTE (The Brian @ Jun 8 2007, 09:45 PM) I ran into the same problem 2nite. Purchased and downloaded CPDecoderPackV1.0.exe. It looked like it installed, and had me reboot. But the decoder is not there, and I can't uninstall, and re-install attempts are blocked with the "already installed" message. Vista Business, with UAC disabled. Don't know if that's relevant or not - but I've seen other applications not install right with UAC turned off....... Theres nothing that will show up. Just run your usual video player, put a DVD in the drive, and it should play. |
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Jun 11 2007, 07:07 AM
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#18
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Newbie Group: Members Posts: 2 Joined: 8-June 07 Member No.: 26,498 |
Trust me, I know what I'm talking about. It's not there - not in the control Panel (add/remove programs), not in the list of available decoders in WMP and other Players, and not in the list of DirectShow filters in the Red Light Filter Manager.
It _did not_ install correctly. Same as for everyone that posted on this thread. |
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Jun 12 2007, 05:03 AM
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#19
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Newbie Group: Members Posts: 3 Joined: 7-June 07 Member No.: 26,422 |
QUOTE (The Brian @ Jun 11 2007, 07:07 AM) Trust me, I know what I'm talking about. It's not there - not in the control Panel (add/remove programs), not in the list of available decoders in WMP and other Players, and not in the list of DirectShow filters in the Red Light Filter Manager. It _did not_ install correctly. Same as for everyone that posted on this thread. Since I am currently at work and not able to test this, can someone try this out: Downlaod and use the Windows Installer CleanUp Util v1.0. Then try installing the software again but place it first on the desktop and then execute it. Thx. |
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Jun 12 2007, 11:09 AM
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#20
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Newbie Group: Members Posts: 1 Joined: 12-June 07 Member No.: 26,673 |
QUOTE (opeters @ Jun 12 2007, 05:03 AM) Since I am currently at work and not able to test this, can someone try this out: Downlaod and use the Windows Installer CleanUp Util v1.0. Then try installing the software again but place it first on the desktop and then execute it. Thx. Hi, I tried your tip, but all I got was an additional error message claiming: a) that the Cineplayer doesn't support the operating system (i.e. Windows Vista), and B) that the products can't be used with the current configs. Has anyone got any real support from Roxio. All I got was run of the mill tips telling me to re-install. Thnx alot ... This post has been edited by LAMY: Jun 12 2007, 11:10 AM |
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