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#1 jrjimenez1

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Posted 14 May 2007 - 12:40 AM

I just downloaded the trial version. I'm trying to burn a dvd of a home video. When I select the video (saved on my hard disk), Roxio won't play it and all I see is a black screen where the video should be. I either get an error code with 80040207, or it tells me I may not have Direct X 9, which I do. I have windows xp with SP2 and all the latest updates.

#2 gi7omy

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Posted 14 May 2007 - 02:13 AM

what is your graphics card and how much memory has it?

Also, did you go to MS and download and install the latest DirectX 9.0c (April release) - the one with XP is never included in MS Updates

Edited by gi7omy, 14 May 2007 - 02:14 AM.

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#3 jrjimenez1

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Posted 14 May 2007 - 04:31 AM

QUOTE (gi7omy @ May 14 2007, 03:13 AM) <{POST_SNAPBACK}>
what is your graphics card and how much memory has it?

Also, did you go to MS and download and install the latest DirectX 9.0c (April release) - the one with XP is never included in MS Updates


My hardware should be fine, I have a new system with Nvidia 8800GTS graphics card, 120g hard drive, 1g. of ramm.

#4 grandpabruce

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Posted 14 May 2007 - 04:44 AM

QUOTE (jrjimenez1 @ May 14 2007, 07:31 AM) <{POST_SNAPBACK}>
My hardware should be fine, I have a new system with Nvidia 8800GTS graphics card, 120g hard drive, 1g. of ramm.


Go through Start/All Programs....... instead of using the Roxio icon on your desktop.  It works for me.  The software doesn't like high end NVidia video cards.
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