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File Format not supported.
rustyk91
post Nov 3 2009, 07:41 AM
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I am unable to play a dvd using Cineplayer. pop up states that the file format is not supported. Install appropriate decoders to play the file. I purchased decoder pack and installed. Still nothing. The dvd plays fine on windows media
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Beerman
post Nov 3 2009, 07:46 AM
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QUOTE (rustyk91 @ Nov 3 2009, 09:41 AM) *
I am unable to play a dvd using Cineplayer. pop up states that the file format is not supported. Install appropriate decoders to play the file. I purchased decoder pack and installed. Still nothing. The dvd plays fine on windows media

Did you do a reboot after you installed it?


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rustyk91
post Nov 3 2009, 07:54 AM
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QUOTE (Beerman @ Nov 3 2009, 08:46 AM) *
Did you do a reboot after you installed it?

Yes, a couple of times
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firenhancer
post Nov 3 2009, 07:58 AM
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Is this a home made DVD or a Store bought DVD Video?
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rustyk91
post Nov 3 2009, 08:02 AM
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QUOTE (firenhancer @ Nov 3 2009, 08:58 AM) *
Is this a home made DVD or a Store bought DVD Video?

I've tried both. Neither work.
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firenhancer
post Nov 3 2009, 08:12 AM
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And you have Creator 2010 or standalone version of Cineplayer?
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rustyk91
post Nov 3 2009, 08:15 AM
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QUOTE (firenhancer @ Nov 3 2009, 09:12 AM) *
And you have Creator 2010 or standalone version of Cineplayer?

I have Creator 2010
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firenhancer
post Nov 3 2009, 08:22 AM
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Ok I also understand you have also purchased and installed decoder pack. At this point of time I will suggest, removing decoder pack (not required as well obtain refund if recently purchased) as well as clean install Creator 2010 and simply install Creator 2010.
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rustyk91
post Nov 3 2009, 09:24 AM
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QUOTE (firenhancer @ Nov 3 2009, 09:22 AM) *
Ok I also understand you have also purchased and installed decoder pack. At this point of time I will suggest, removing decoder pack (not required as well obtain refund if recently purchased) as well as clean install Creator 2010 and simply install Creator 2010.

Removed and reinstalled Creator 2010. Still same problem
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Jim_Hardin
post Nov 3 2009, 12:01 PM
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QUOTE (rustyk91 @ Nov 3 2009, 12:24 PM) *
Removed and reinstalled Creator 2010. Still same problem

The instructions were:

Remove the decoder pack

Clean Install procedure for 2010…

It does not appear that you actually did either???


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sknis
post Nov 7 2009, 11:50 AM
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I had the same issue (without the decoder pack) and a reinstall from disc fixed it.


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