EMC 9 installed but crashes when executed Options

[wildfiretech]

Launches on Vista RC1 (IE7 RC1) with the following registry modifications.


#BEGIN emc9.reg

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Sonic\Registration\Roxio Easy Media Creator 9]
"RemindForNLaunches"=dword:00000005
"RemindAfter"=dword:00000003
"ShowRegistration"=dword:00000000
"ReminderCount"=dword:00000001
"Last"=dword:45035ef3

#End emc9.reg

[pgorgia]

I never had EMC 8 installed on my system and when I installed EMC 9 I get nothing but crashes. I uninstalled and reinstalled and still get nothing but crashes. I uninstalled and installed on another computer (which also never had EMC 8 installed) and it too does nothing but crash. There is obviously a problem with EMC 9 as a number of other people are having the same problem. To top it off, Roxio has yet to reply to multiple emails sent to tech support. If I can't even load EMC 9 it is useless to me and a waste of my money. How can I get a refund for this POS product?

[ggrussell]

Before purchasing, did you make sure your computer meets or exceeds minimum requirements? Windows XP SP2, the latest DirectX (aug2006), make sure ALL of your hardware drivers are updated especially video card and audio card. Are you using any type of skinning software like Windows Blinds? When users are having major problems, it is usually something on the computer.

This post has been edited by ggrussell: Sep 9 2006, 07:51 PM

[mesteele]

Launches on Vista RC1 (IE7 RC1) with the following registry modifications.
#BEGIN emc9.reg

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Sonic\Registration\Roxio Easy Media Creator 9]
"RemindForNLaunches"=dword:00000005
"RemindAfter"=dword:00000003
"ShowRegistration"=dword:00000000
"ReminderCount"=dword:00000001
"Last"=dword:45035ef3

#End emc9.reg

This worked for me, and I can now start EMC9 and use it. However when I go to 'Help -> Register Now' I get the same error. Everything else seems to work fine.

[Mr C]

I share your sentiments about this product & hate the way sonic has *deleted*.But don't condem it yet!
It's about the best you can find around,(nero is just as bad if not worse)! The designers have concentrated so hard on incorperating new features that they completely have forgotten core applications upgrades! I never downloaded the upgrade because i believed the actual disks would provide better installs! I'm waiting on my disks in the mail now, but if i have any troubles installing & using the software i'll scrap it & revert back to the best version roxio has put out which is 7.5! I bought 8.0 deluxe but i'm highly disatisfied with it's transitions part of the videowave. The only reason that i've bought 9.0 is because they say it's faster than earlier versions!.....And if anyone here is familiar with the following terms, please contact me with info as to how 9.0 shows them: Simple Reveals.....Theme Reveals.....Page Turns....Smpte Wipes???
Please contact with info????

I never had EMC 8 installed on my system and when I installed EMC 9 I get nothing but crashes. I uninstalled and reinstalled and still get nothing but crashes. I uninstalled and installed on another computer (which also never had EMC 8 installed) and it too does nothing but crash. There is obviously a problem with EMC 9 as a number of other people are having the same problem. To top it off, Roxio has yet to reply to multiple emails sent to tech support. If I can't even load EMC 9 it is useless to me and a waste of my money. How can I get a refund for this POS product?

Edit by Admin: Keep your comments civil or you will find your posts wont show up until someone approves them.

[Mr C]

Always something wrong with the computer!! You always profess that! Cannot something be flawed with the software?? Why was 9.0 put out so shortly after (2) versions of the 8.0 software??
These people have top of the line machines & surely over 2 million users cant be wrong!
Ck system requirements, upgrade video & sound cards?? All that is jibberish & passification!
And where did you get that info that windows xp had over 3,000 flaws in it when they released it??
I have contradictory documents to that effect.........

Before purchasing, did you make sure your computer meets or exceeds minimum requirements? Windows XP SP2, the latest DirectX (aug2006), make sure ALL of your hardware drivers are updated especially video card and audio card. Are you using any type of skinning software like Windows Blinds? When users are having major problems, it is usually something on the computer.

[sknis]

.And if anyone here is familiar with the following terms, please contact me with info as to how 9.0 shows them: Simple Reveals.....Theme Reveals.....Page Turns....Smpte Wipes???
Please contact with info????

I have about 255 transitions. How many do you have? The categories in V9 VideoWave are: Reveals, Pushes and Slides, Page Turns, 3D, Particles, and Distort. That is if you have a video card/chip that will handle them all. -- about 150 if you don't. I can do a screen shot if you don't believe me. (Remember that I provide a video of the pan and zoom.) How about answering some questions that are asked of you?

Why won't you post your computer specs especially your video card/chips? I never had 7.5 but did have 7.0 and agree that it was a good program. If you have a marginal computer like an older laptop, I agree that 7/7.5 is a better product for that machine especially if the person doesn't want or need what the upgrade gives you. For a machine that is clean and up to date (one that meets the requirements), V8 or V9 are excellent products but there is no compelling reason the go from V8 deluxe to V9 (IMHO)

You seem to say you have all this inside information but you just say it -- where is it- link? (remember that update schedule for - what 22 days). Now stop ranting and ask or answer questions. You seem to know V7/7.5 why don't you help out there rather than not helping here.

How about answering some questions that are asked of you? I have two of them underlined above. The third is rhetorical.

[endurance]

Launches on Vista RC1 (IE7 RC1) with the following registry modifications.
#BEGIN emc9.reg

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Sonic\Registration\Roxio Easy Media Creator 9]
"RemindForNLaunches"=dword:00000005
"RemindAfter"=dword:00000003
"ShowRegistration"=dword:00000000
"ReminderCount"=dword:00000001
"Last"=dword:45035ef3

#End emc9.reg

Works also for me using VISTA RC1. Now all components I tested right now (which all crashed before) are running. THX for this "hack".
Update: some components (as stated in the release notes) must be updated (in future) to be fully compatible e.g. video editing does not work and also DVD playback seems to crash. But main parts ISO CD emulator, Creator Classic ... are working for me.

This post has been edited by endurance: Sep 11 2006, 11:04 AM

[John at Roxio]

I never had EMC 8 installed on my system and when I installed EMC 9 I get nothing but crashes. I uninstalled and reinstalled and still get nothing but crashes. I uninstalled and installed on another computer (which also never had EMC 8 installed) and it too does nothing but crash. There is obviously a problem with EMC 9 as a number of other people are having the same problem. To top it off, Roxio has yet to reply to multiple emails sent to tech support. If I can't even load EMC 9 it is useless to me and a waste of my money. How can I get a refund for this POS product?

Not one single mention of any troubleshooting. No comments in reference to IE 7 compatibility. I have to assume you are running IE 7 and at the same time did not read the rest of this thread.

Always something wrong with the computer!! You always profess that! Cannot something be flawed with the software?? Why was 9.0 put out so shortly after (2) versions of the 8.0 software??
These people have top of the line machines & surely over 2 million users cant be wrong!
Ck system requirements, upgrade video & sound cards?? All that is jibberish & passification!
And where did you get that info that windows xp had over 3,000 flaws in it when they released it??
I have contradictory documents to that effect.........

I should assume that the computer and everything else on it are flawless, yet our software is just the exact opposite? Simple laws of probability say otherwise.

[Mr C]

Hey? Your sharp!......... Finally someone that might can help me! I tried to post my system info here but for some reason it wont happen!.....And thanks for the screenshot offer(have u ever tried snagit 8.0?)
First of all u can help me to put my system info here, i seem to be having problems getting that done & it will help both of us if i do?? And my most important question to "YOU" is: since your familiar with most of the transitions! Let's assume that i have the very latest driver update for my video card? Does any transitions in EMC 9 show in color & 3-D like they do in reveals of EMC 7.5??
I tried copying & pasting my info here........is there another way to do it??

I have about 255 transitions. How many do you have? The categories in V9 VideoWave are: Reveals, Pushes and Slides, Page Turns, 3D, Particles, and Distort. That is if you have a video card/chip that will handle them all. -- about 150 if you don't. I can do a screen shot if you don't believe me. (Remember that I provide a video of the pan and zoom.) How about answering some questions that are asked of you?

Why won't you post your computer specs especially your video card/chips? I never had 7.5 but did have 7.0 and agree that it was a good program. If you have a marginal computer like an older laptop, I agree that 7/7.5 is a better product for that machine especially if the person doesn't want or need what the upgrade gives you. For a machine that is clean and up to date (one that meets the requirements), V8 or V9 are excellent products but there is no compelling reason the go from V8 deluxe to V9 (IMHO)

You seem to say you have all this inside information but you just say it -- where is it- link? (remember that update schedule for - what 22 days). Now stop ranting and ask or answer questions. You seem to know V7/7.5 why don't you help out there rather than not helping here.

How about answering some questions that are asked of you? I have two of them underlined above. The third is rhetorical.

[ggrussell]

Does any transitions in EMC 9 show in color & 3-D like they do in reveals of EMC 7.5??

NO, there are no transitions in 9 that have color.

Let's assume that i have the very latest driver update for my video card?

Having the latest driver is good, but having a video card that FULLY supports DirectX is what counts if you want/need those transitions.

Videowave 9 has 37 '3D' transitions, 17 page turn transitions, 28 distort transitions which require a video card that FULLY supports DirectX 9.0c. These transitions are only available when render defaults to hardware.

If you can't copy/paste in the forum's message editor, there may be a problem with your browser. Works fine for me with SeaMonkey. Most us have placed our computer specs in our signature. Just click on MY CONTROLS just above to edit your signature.

This post has been edited by ggrussell: Sep 11 2006, 07:24 PM

[RonJon]

I have had the same problem with EMC 9.0 crashing after the install with memory errors in Windows XP SP-2. I tried all suggestions above to no avail. I have found out that I have upgraded my Microsoft Interent Explorer from version 6.0 to 7 RC1 which was causiing my problems and also a friends with EMC 9 crashing with memory errors evrytime the program is started. EMC 9 would not run when IE 7 RC1 was installed in my system. When I removed IE 7 from my Add remove programs in control panel and Windows XP returned IE 7 back to 6, everyting is now working fine. It looks like EMC 9 is incompatable with Interent Explorer 7 RC1, it must use IE for it's home screen etc... ROXIO, you might want to pin this problem to the top of the page. I hope this helps others...Richard

[Beerman]

I have had the same problem with EMC 9.0 crashing after the install with memory errors in Windows XP SP-2. I tried all suggestions above to no avail. I have found out that I have upgraded my Microsoft Interent Explorer from version 6.0 to 7 RC1 which was causiing my problems and also a friends with EMC 9 crashing with memory errors evrytime the program is started. EMC 9 would not run when IE 7 RC1 was installed in my system. When I removed IE 7 from my Add remove programs in control panel and Windows XP returned IE 7 back to 6, everyting is now working fine. It looks like EMC 9 is incompatable with Interent Explorer 7 RC1, it must use IE for it's home screen etc... ROXIO, you might want to pin this problem to the top of the page. I hope this helps others...Richard

It's already a pinned item under General Issues!

[RonJon]

It's already a pinned item under General Issues!

Thanks...

[Mr C]

Ok, here are some specs for my laptop that i just loaded EMC 9 on to. I went to the ati website & attempted an update of my display card(not even sure if it worked or not)? And later on when i get a chance i'm going to post my desktop specs because thats the computer that i use the most.... EMC 9.0 will be installed on it also when i get 2 hrs to do it.. I think i've found out that EMC 9 just doesn't display transitions like my 7.5 did( no matter how good a video card you have!) So i guess i can forget any nice pretty colored transitions with my movies?? I tried one of my old ones & it only shows hazy transitions, not like on my originals.
The thing that puzzles me now is if EMC 9 shows them differently now, then cannot the old ones be imported from the 7.5 program?......I guess it was more cost effective to add a xringtone feature than an import/export feature??.....Thanks for all your help & if any of this rings a bell & you can help me further it shall be appreciated.

Hey? Your sharp!......... Finally someone that might can help me! I tried to post my system info here but for some reason it wont happen!.....And thanks for the screenshot offer(have u ever tried snagit 8.0?)
First of all u can help me to put my system info here, i seem to be having problems getting that done & it will help both of us if i do?? And my most important question to "YOU" is: since your familiar with most of the transitions! Let's assume that i have the very latest driver update for my video card? Does any transitions in EMC 9 show in color & 3-D like they do in reveals of EMC 7.5??
I tried copying & pasting my info here........is there another way to do it??

There aren't 255 transitions in any version of videowave?? What are you talking about???

I have about 255 transitions. How many do you have? The categories in V9 VideoWave are: Reveals, Pushes and Slides, Page Turns, 3D, Particles, and Distort. That is if you have a video card/chip that will handle them all. -- about 150 if you don't. I can do a screen shot if you don't believe me. (Remember that I provide a video of the pan and zoom.) How about answering some questions that are asked of you?

Why won't you post your computer specs especially your video card/chips? I never had 7.5 but did have 7.0 and agree that it was a good program. If you have a marginal computer like an older laptop, I agree that 7/7.5 is a better product for that machine especially if the person doesn't want or need what the upgrade gives you. For a machine that is clean and up to date (one that meets the requirements), V8 or V9 are excellent products but there is no compelling reason the go from V8 deluxe to V9 (IMHO)

You seem to say you have all this inside information but you just say it -- where is it- link? (remember that update schedule for - what 22 days). Now stop ranting and ask or answer questions. You seem to know V7/7.5 why don't you help out there rather than not helping here.

How about answering some questions that are asked of you? I have two of them underlined above. The third is rhetorical.

[ggrussell]

There aren't 255 transitions in any version of videowave?? What are you talking about???

I just counted the TRANSITIONS in Videowave 9. I have a total of 245 in all.

So i guess i can forget any nice pretty colored transitions with my movies??

The color in the transitions was removed starting in V8. Your guess is as good as mine as to why.

This post has been edited by ggrussell: Sep 12 2006, 05:52 PM

[Mr C]

Can transitions from EMC 7.5 be imported into EMC 9 and if so, How????

I just counted the TRANSITIONS in Videowave 9. I have a total of 245 in all.

[Larry]

Can transitions from EMC 7.5 be imported into EMC 9 and if so, How????

No.

[ggrussell]

It's not built into the application to do so.

[myguggi]

Can transitions from EMC 7.5 be imported into EMC 9 and if so, How????

I noticed that you list only 64MB for your video adaptor. If that is correct then you could very well run into problems doing any video work.