Still waiting for a patch from sonic

Same here. Tried everything mentioned in this forum. Rolling back to WMP10 worked for me. Went back to WMP11 and will wait for Sonic to fix problem. SB.

This morning I executed the program and had the same issue as many of you have shared. I went to the Roxio web site immediately, registered an account and contacted tech support. The first live chat was with customer service, not tech support as I thought; however, the agent provided me with the link to get to the correct site.

Upon chatting with an agent in technical support, he confirmed that Windows Media Player 11 was the issue and sent a link to revert back to Version 10. There was also instruction for re-registering the dll, which I tried without success. So I went to "start," "control panel," "add/remove programs" and clicked on "Windows Media Player 11" then "remove."

I received a window indicating it would be reverted back to version 10 as that was the previous version installed on this computer, which I have had for three months. I clicked "ok" and the reversion began. Upon completion, I clicked "restart" as directed.

The final test...opening Sonic and closing it to see what happened - no error messages.

A side note - about a year ago I had major issues with Sony Click to DVD. After running recovery several times I finally narrowed it down - it was my internet software (MSN) conflicting with the program. As the program was well over 3 years old, I did not reinstall it during the final recovery but instead purchased a new Sony program, which has worked fine.

Sometimes we hear others talk of how important it is to update software. In this case, as in the Sony program I just mentioned, I believe sometimes it is better to leave well enough alone and if programs are working fine, don't upgrade. I am not a computer expert; this is just my own personal opinion on the matter. However, I felt it important to share my positive experience with Roxio's tech support as I see others did not have such good luck with either registering their account or with obtaining prompt information.

Hope this helps...

Sony VAIO users rejoice. There is a fix available that resolves several issues, including the WMP11 problems.

http://www.sonicjapan.co.jp/oem/sonyvaio/vaioupdate3_enu.htm

The download is a whopping 117MB.

Good luck.

I also have the HP ZD8000 laptop which came with DigitalMediaPlus v7. I am experiencing the same issues reflected here in these posts, but can perhaps add some useful info. For months I never knew I had the problem because I never tried to make a disc copy.

I decided to buy the latest version 9 EMC, as I already had a bunch of projects in the old version, and figured I should get them current. As I soon discovered, EMC 9 was not backwards compatible to my DigitalMediaPlus ver 7projects anyway. At that time however, I finally decided to plug in my HP Dual TV Tuner/DVR that came with the laptop. It had never been installed before.

Seeing as I now needed to make a bunch of copies of a DVD for a ski trip I went on, I uninstalled the new software and went back to DigitalMedia
Once I tried, I got the .dll errors and wrote the errors off to old software on a "newer" OS with all XP updates current.

But I really needed the copy function to work. I tried rolling back my system...
Then I happened to try and copy a "master disc"..and it worked..So was it the rollback? I think partly...

The first thing is Roxios instructions: they say, you can make a copy of any MASTER that is not copy protected. What you will find is, a "master" is the first DVD you make from your project. If at project time you indicate you want to make say, 5 copies of the DVD, the very FIRST one you create is your "master". And you won't be able to make a copy from the 2nd thru the 5th disc. This was the case for me. Roxio just quit with an unknown error and told me to check my disc for scratches, etc..Once I reinserted the true "master" it made the copy...

So thinking I had that problem solved, I went ahead and reinstalled my HP Dual TV Tuner/DVR. I immediately tried to make a copy of the same "master" disc...This time, I saw the .dll errors
Also noticed that my firewire connection would no longer recognize my digital movie camera (which it has recognized consistently prior to the Dual TV tuner install).

I don't think Media Player is at fault in every instance. But I will now go back and see which version I use, see if it was in place before the rollback, and see if it was installed as part of Media Center Update.

why is the HP patch for Sonic 41MB???

is this a complete re installation of the program?

Check with HP its THEIR patch.

Here is the HP fix that works!...
http://h20000.www2.hp.com/bizsupport/TechS...eriesId=3232029

Just downloaded a patch that seemed to solve the problem on my Dell. There were instructions on the page for other versions...

http://kb.roxio.com/content/kb/Creator/000058MD

After I installed Media Player 11, I got similar problems as discussed.
Trying to install patch http://h20000.www2.hp.com/bizsupport/TechS...eriesId=3232029 from HP support with no success. After save and run it I got error message, something about incompatibility with my PC
(I am having HP Pavilion dv6000, product dv6105us). Not clear how to select correct patch.
After deinstalling Media Player 11 and rolling back to MP10, it is now better, at least Sonic not showing error messages and burning CDs. But burning not working now with DL DVDs, showing error at the very end of the process.
Any more ideas or similar experience?
Thanks.

Just wanted to drop a line to say that I had this issue as well, but the HP update called Sonic Digital Media Plus/Deluxe Application Update sp34919 (http://h20000.www2.hp.com/bizsupport/TechS...eriesId=3232029) finally did the trick for me. No more weird errors, and I get to continue using WMP 11.

I'm having trouble with Sonic DigitalMedia LE v7(Pre-installed on my Dell Inspiron E1505 Laptop), every time I go to burn a DVD, I get an error message window pop up saying Sonic has encountered a problem and needs to close, then it just hangs/freezes. I'm running XP Home, btw.



I've tried uninstalling and reinstalling, and I'm still having problems burning DVD's. Is there a fix for this?

Check with Dell it is their OEM software.

I have also had the same problems.
It first started with just the application errors upon exiting the program.
However, a new problem has come up. When I try to make the disc compatible - the blue screen comes
up saying that windows has to shut down to protect itself. ........
Now I'm concern if I'm harming the computer if I continue to burn CD's/DVD's & having it shut down.

I have a Dell Dimension E510 Intel® Pentium® 4 Processor 640 w/HT Technology (3.2GHz,800FSB)
Operating System Genuine Windows® XP Media Center 2005 Edition
Memory 1GB Dual Channel DDR2 SDRAM at 400MHz (4x256M)
CD ROM/DVD ROM Dual Drives: 16x DVD-ROM Drive + 16x DVD+/-RW w/dbl layer write capability

I doubt you paid that "hard earned money" very recently - it is a 2004 program, at least according to the info in the copy on my computer.

IE 7 and WinPlayer 11 are made for Vista, and make changes deep inside the Operating Sytem, and derails a LOT of software, not just Roxio and Sonic software. Software from 2004 and an Operating Sytem from 2007 are not guaranteed to play nicely together.

If you want Vista compatible components (IE 7, WinPlayer 11), you need to use Vista compatible software with it.

(Did you notice Kevin hasn't been with the company for a few years?)

Lynn

BTW - if you want to make a reply, you are better-off NOT enclosing it within the quote codes, which makes it look like you are merely quoting someone else. You might want to edit your post.

Seriously, thats poor quality service by Roxio. (Unable to register my product to have support, no patchs for real customers, no explanation...)

Thanks to you guys, your help is very appreciated.

Your explanations were perfecly right for me installing the HP patch + uninstall the WMP11 for WMP10.

A lot of reading and configuring but IT WORKS!!!!




Ben from Montréal

"I doubt you paid that "hard earned money" very recently - it is a 2004 program, at least according to the info in the copy on my computer.

IE 7 and WinPlayer 11 are made for Vista, and make changes deep inside the Operating Sytem, and derails a LOT of software, not just Roxio and Sonic software. Software from 2004 and an Operating Sytem from 2007 are not guaranteed to play nicely together.

If you want Vista compatible components (IE 7, WinPlayer 11), you need to use Vista compatible software with it.

(Did you notice Kevin hasn't been with the company for a few years?)

Lynn
"

Dear Lynn,
Most of us do not follow the inner depths and hidden mechanisms of these sites so no I didn't notice that Kevin hasn't been with the company for a while. Hopefully, the software is clean enough that only an occasional visit to these types of sites is necessary. As for the "hard earned money" not being very recent, hah! Last year I went to buy Version 6 from a Tivo ad and was sent to Sonic and offered version 7 as their latest and greatest. After purchasing version 7, when I went to get the password to activate it. I was then offered the new latest and greatest version (9 or 10 I don't remember) for only another $49/$59. So Considering that HP had to figure out how to fix this problem and my experience with purchasing this version - No I am not impressed with Sonic's customer care attitude.

Oh the HP fix worked great.

While I was downloading the fix, I went to another HP site that sent me to a Roxio site titled: C++ Runtime error citing "mediahub.exe" Didn't know that this was a C++ problem. So guess that is why I could not find, nor were we referred to the Roxio's site.

Steamin"without a long comment on the signature line"jim