Just purchased a new computer with XP media edition. Loaded my Photosuite 7, and cannot burn VCD. After creating the slideshow and saving it, when I click on burn the program fails to load, locks up and wants to send an error message to Microsoft. Have reloaded the program, tried to find updates, have an open help request in, bu to no advail.. Help Thanks

And did your new pc come with IE 7 installed? If so, you'll need to try and roll back to IE 6 if you want the program to work. IE 7 breaks the use of and is not compatible with any of the v 7 line of products.

I am having the same problem. Any luck finding out if Roxio is going to provide users with an update that will fix this problem? Were you able to obtain Explorer 6 as was suggested by Larry? Any other suggestions?

If you have IE7 installed roll back to 6.

Doubtful you will see any updates to this software. It (EMC 7.5) is 2 versions back from the current software.

If IE 6 was installed on the pc!
Click start, and then click control panel, click add or remove programs, check show updates at the top of the dialog box. Find internet explorer 7 and remove it, then restart your computer,then you will have internet explorer 6 back.

cd

I have had my photowuite 7 for about a year and it has done a great job....but now al of a sudden it won't let me burn my slideshow....VERY FRUSTRATED....a box comes up and reads "DVD builder has encountered a problem and needs to close.
Does ANYONE have an answer to this one???

If you have allowed WinXP to update to WinPlayer 11 and IE 7, you need to go back to WinPlayer 10 and IE 6 - those "improvements" change the Operating System structure and derail a lot of software, including EMC 7, 7.5, and 8, as well as many other programs.

Lynn