Hi just bought and downloaded this product. I am running vista ultimate 32 bit. It installed with no problems. However at every boot up I get a error message saying there is a program compability issue with a driver. And that it has blocked it. Anyone else come across this and if so any help to resolve would be appreciated.

Ok resolved the problem with the patch gi7omy posted to another reply on this. dont know what it did but it works. Thanks.

You're welcome - the main thing is it works which is what matters in the end

How can I get the patch???
Having the same problem with Vista.

Also my burner is hung up, it thinks it is being used by another Vista user on the laptop. but it isn't.

Any thoughts??

Thanks

No guarantees on this (it's a patch for the Dell OEM version but it may work

http://support.dell.com/support/topics/glo...;l=en&s=gen

The 'other user' problem - check that the Drag to Disc isn't running on the second user account

I spoke to Dell Support and they directed me to download a patch from Roxio. And here is the URL: HTTP://doc.roxio.com/patches/
And you’re looking for d2d3290.exe
You can run it from their site or you can download it to your computer. It worked for me and it will work for most.





I spoke to Dell Support and they directed me to download a patch from Roxio. And here is the URL: HTTP://doc.roxio.com/patches/
And you’re looking for d2d3290.exe
You can run it from their site or you can download it to your computer. It worked for me and it will work for most.

As I said earlier, there is no gaurantee that file will work with all computers - it was made for Dell and also, it's d2d and not dzd (but the link is on the site I gave along with the instructions

I spoke to Dell Support and they directed me to download a patch from Roxio. And here is the URL: HTTP://doc.roxio.com/patches/
And you’re looking for d2d3290.exe
You can run it from their site or you can download it to your computer. It worked for me and it will work for most.

Welden - will you please read what I said

The instructions and the patch link are BOTH on the site I gave

There is NO guarantee it will work with other than Dell

It may have worked for you, but that does NOT mean it will work for all

We have a knowledge base article about this issue

000131CR : DLA driver blocked on Vista launch

i have just installed media9,having same driver problem,when i go to website i seen on this forum,i can not seem to find patch listed(d2d3290.exe)how do i get this patch

From post number 5:

This patch fixed my issues with the error, patch seems to be from Roxio and not Dell.

I know it seems that way but i6t's actually a patch for Dell