Hi, I just purchased this computer, and have tried running Creator Basic 9. When I click on the file, I get the message that the certificate file is missing or corrupt, please reinstall. I have removed the original program and reinstalled twice, but get the same message when I run it again. When I check the Roxio folder in progam files it only contains the Express labeler file. The creator basic file is in C:/common files/shared /Roxio........ Is this the correct file for the Creator 9 file to be in.

Thank you
Reg

I am having the same problem with a missing certificate file or it is corrupted, I need to reinstall, can't seem to do that , what happens now can't even use my EMC9 and can't get hold of any one to help.

Check in the knowledge base - there's one here for an earlier report of the same problem

http://kb.roxio.com/content/kb/Creator/000086CR

Thank you for this info. I will give it a try and let you know what happens. Hopefully it won't be a message saying I've trashed my registry . Lol JK

Reg

having same issue. did you get it to work?

I am denied access to docs and settings folder, so can't continue reinstall using these instructions. I am supposed to have administrator rights so I should be able to open everything, right? I have tried to find and change access to all the files. Anyone know how to set up full access for the administrator for these files.
I am getting a little ticked because I have had this computer for 4 days and want to do a back up before I install all my junk stuff. If I purchase a better version of Roxio and install it, will the parts of the old program I have on my computer cause it to error too????

Thank you
Reg

Failing to access the settings folder is more down to Vista's 'security' than EMC - check with MS if that problem has been reported there

Reg O, Those instructions worked for me. Hope they work for you. Good luck. Medic

Thanks for that update Medic and gi7omy
I am going to go over my security settings and see if I can change anything.

Reg