Bought a HP Pavilion with Roxio already installed with Vista Home Premium...I cannot get this Roxio thing to even open. When I do click on it I get a screen that says it has stopped working...(it never even started, so how can the dang thing stop) it also gives choices to eiother search for a solution online and close theprogram or close the program. Of course I choose to search for a solution...and nothing happens AT ALL@

Below is listed the exact wording of the description..anyone with ideas or have delt with the same problem with good results...meaning the dang program finally worked. So far I am so not impressed with this program or the company........can anyone restore my faith in this company or program?






ROXIO CREATOR HAS STOPPED WORKING

Problem signature:
Problem Event Name: APPCRASH
Application Name: Roxio_Central33.exe
Application Version: 3.30.47.15
Application Timestamp: 4546493a
Fault Module Name: StackHash_7aa3
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000374
Exception Offset: 000af1c9
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 7aa3
Additional Information 2: cfc3e477ceab23b612515e218f987fe2
Additional Information 3: 5b00
Additional Information 4: de66c69ba0aef4cd05920f0d99878486

If you bort it new then take it back to the retailer and ask them to fix it?, get them to show you it working?, other wise if you have the EMC 9 disks, then un-install it though the add & remove programes, reboot and install again? see if that fix's the issue?
also read the pinned posts at the top of this forum over EMC9 and Vista?

also? why do you automaticly think its a Roxio EMC9 fault?, HP put lots of OEM pre-installed rubbish on there systems (so do all the others to ) and it could be anything causing this?, antivirus? , drivers?

* has your HP got a Nvidia card in it?, as there is driver issues and vista issues over that?
* Have you got the DLA driver installed from the pinned part of the forum?
* have you removed D2D from your system (it's in the add & remove programes) (as this is not vista working)

Hope these give you ideas over what to do?
good luck

Ok, I have no idea what you are talking aout DLA, Nvdia etc......I just bought the computer and everything and I mean everything else works so naturally I assumed sine ROXIO was the only program that did not work, then it had to be a problem with it.....I truly don't get what else you mean...why should I be removing anything from the computer at all..shouldn't it work like everything else?

Yes I ahve been reading through the other posts and I do notice quite a few people are have difficulty with ROXIO Creator 9......I contacted Microsoft and HP both sent me to ROXIO...why is so unusal to check here...?

Not everyone knows all teh computer lingo you seem to know...I simply tried to explain my problem in the simplest terms possible including copying the actuall informational details listed...which I have no idea what it means.

Maybe I made a mistake by coming to this wensite/discussion board.......I don't know at this point....

I would appreciate it if any of the information from the detailed description means anything to you that would help eliminate my problem and explained in simple terms that would be great.

If you siomply want to defend ROXIO than please do not respond......I am looking for answers....not a supporter of ROXIO because at this point I don't care if you support ROXIO...if things have worked well for you that's great...they are not for me and I am trying to get some help.


I will list below my operating system information if that will help someone to HELP me with the problem I am having with ROXIO.

Thanks

OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6000 Build 6000
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer HP-Pavilion
System Model RQ399AA-B1F a1726x
System Type X86-based PC
Processor Intel® Pentium® D CPU 2.80GHz, 2800 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Phoenix Technologies, LTD 5.03, 11/24/2006
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.0.6000.16386"

Time Zone Pacific Daylight Time
Total Physical Memory 1,013.88 MB
Available Physical Memory 263.79 MB
Total Virtual Memory 2.23 GB
Available Virtual Memory 1.05 GB
Page File Space 1.28 GB
Page File C:\pagefile.sys

firstly calm down a bit... no ones snapping or picking on you.
We are not Roxio supporters or Roxio staff here, we are just users like you, and in fact Roxio staff rarely venture here to these boards, so users here that have experience will try to help you if you will let them.


i now understand that you want this in plain non tech talk and ill try to keep it that way, and id say HP have stuffed up on there software install before you got the computer box.


Of course if you call HP or Microsoft they are going to deny there is an issue with there system and send you here, but if you bort it from a PC shop ect , then leave Microsoft and HP out of it, take it back to the people you got it from , ask them to fix the issue since it came with that issue..., if you cannot get that sorted that way then you are going to have to do some computer software playing to sort it


it is hard on a first reply to know how skilled in the technical side users who post here are and i didn't mean any insult on the way i posted to you, and you have given good info here on your system to start the ball rolling


only you can decide that, but i can tell you that Microsoft and HP will not help you as they are really only interested in the PC sale, after that you are on your own, even if you log a support ticket with roxio on there support page , it can take weeks to get a resolve.


i think in your current setup , id still recommend the take back to retailer and ask them to sort it would be the best effort, as the next step for you would be a lot on installing and un-installing and this will be a longer thing for you to work though.


I'm a liker of there products but I'm not a preacher here on it, in my comment, it was only aimed at explaining that there are always other outside factors that can cause issues on products, but as you are not interested in that then ill leave it there.

Look forward to your reply.... please take a breath over this and lets try to make moves forward

Alright, I'm calm....now I cannot take it back to the store has it has gone out of business.......now what do you suggest? Did any of the detail on the APP CRASH mean anything to you or anyone else...what does it mean? WHat do you mean HP has stuffed up on their software? What does OEM mean?

I really think it is a problem with Vista and Roxio...I think that only because after reading several other discussions here I learned that it is not just HP...at least it appears that way from the many reports I found here that there is at least some conflict ...problem with it.

Now do you understand any of the detailed stuff....does it explain the crash?

Oh and yes I was insulted from the first reply ......I had no idea what you were talking about at all.

Now I am breathing...I hope someone here can give me some sort idea as to what happened....oh and why would I need a disc of Roxio? SInce it came preinstalled would I be able to get one or would I have to pay for what I already have on the PC to get it to work..any ideas?

No disc came with any of the other stuff loaded on the PC why would a disc come for Roxio...that would seem strange to me...

anyways...hope someone can help me


thanks

All Neil is saying is that as you bought the machine with the stuff pre-installed, it's something that was set up before you got it that is the problem

As it's a HP box, then you will have to contact them - obviously something that has been installed is clashing with EMC - what, none of us can say really, but as it's an OEM (Original Equipment Manufacturer) version and not the full EMC9 supplied by Roxio to customers, HP are responsible for any problems caused.

You should have got various CDs and DVDs with the new computer - for restoration purposes and if those are missing, HP are thew only ones who would be able to help

WOW!!!! Now that's what I'm talking about...plain old english......THANK YOU!!!!!!! You don't know how much I appreciate your answer..I totally understood everything you said...you actually answered my questions...THANKS!!!!!!!!!!!!!!!!!!

So I did contact HP and they had me to restore it..but guess what...it still does not work....HA!! what a suprise...right!!

But again thanks tons.....my faith is restored......

Now when I try to open it it says......"certificate file is missing...reinstall..which I ahve done...but guess what still no worky!!! get same message...think I will just give up on this one...I love my new PC everything else works on it but this...so I' probably just have to count my blessings....whatever...

Not to but in on someone elses post.. But I am having the same issue on my new dell.. I have the roxio creator de..

Mine says the same thing...BUT... it only does this when not connected to the internet..

I am deployed right now with no install disc from dell with me and no way in hell am I going to try the recovery partition.. I would lose all updates to everything else. and with the slow connection where I am at. I would never beable to get things up and running right again..

Is there a fix I can do to get this to work offline?

Its weird. go back to the tent and no worky..
Go plug in to teh net and whabam..worky..WTF

thanks for any help...

I have a Dell, and not sure if this will help but I followed directions on thistopic and seems to be happening less...try that and I hope it fixes it!!!
Hope this helps you! I have no clue about these things...new to Dell and new to Vista!

Hi, I'm Carlos and I work in a HP Call Center for Latinamerica. We have found this issue for some HP and Compaq notebooks and PCs. It doesn't matter the model, this issue could be in any computer with the pre-installated software (Roxio Basic Creator).

They are telling you the right thing, you should contact HP to correct this issue. Unfortunately, we haven't found the solution (or document) at this time. I'm here to find the solution like you, but there's no answer at this time.

I own a HP Pavilion dv2225la, and there's no problem with Roxio Basic Creator. But I've had some calls with the problem and the same PC I own. I think you should wait for the solution, the engineering and design staff are working to provide the solution as soon as possible. As they have said, it could be a compatibility issue with a driver or software.

Please contact HP to find the solution. Roxio just provides the software, HP modifies every program to fit the computer needs.

Carlos - very many thanks for that post - it's great to see someone actually saying that it isn't all Roxio's fault for a change

Muchas gracias y vaya con Dios

Hi,

I am having the exact same problem with the message 'Roxio Creator has stopped working'. I am running Vista Home, EMC 9, on Dell Inspiron 6400 notebook with 1.5 Gb RAM, 120 Gb HDD, Intel Core 2 Duo 1.6 Ghz, ATI X1400 graphics card with 256Mb hypermemory. I did have the Dell OEM version of EMC, but I completely reformatted the HD (to remove all the pre-installed junk), re-installed Vista and added the full version of EMC 9, (I also have Nero 7 Ultra installed). Everything else works fine. I have all Vista drivers up to date that I am aware of.

I get the error when I click on Roxio Home, Record Now Audio, Record Now Copy, Record Now Data (the common denominator is any program that uses the Central33.exe as its 'starting point'.)

I have found a few hits on the web relating to the Central33.exe program giving issues with Vista - this is exactly the same issue I am experiencing. (I also have an XP notebook that runs both EMC 9 and Nero 7 fine). I tried registering modules msxml3.dll and msxml4.dll as is mentioned on some of the resolutions to the Central33.exe issue. I have also tried the complete clean uninstall and reinstall of EMC 9 (disabling Kaspersky Internet Security throughout the process), removing all Roxio/Sonic registry entries/folders etc.

I did find another user who posted in this forum, who was experiencing the same problem as myself, and he thinks it may be related to having a dual core processor? My XP notebook that works flawlessly is a single core centrino 1.4 Ghz processor.

Any ideas?

Did you remove InCD before installing EMC9?

Any packet writing software will cause problems if another is installed

Is InCD part of Nero 7? If it is, then I did not remove Nero 7 prior to uninstall/reinstall of EMC 9. Will I be able to reinstall Nero 7 after EMC 9 has been reinstalled or is it that you can't have Nero 7 and EMC 9 on the same PC? I have them both running fine on my XP notebook.

Thanks.

InCD is the packet writing part of Nero.

Basically, two packet writing programs can't co-exist so one has to go. In fact, I'd remove any packet writing app from any suite (imo they're as reliable as an igloo on the Equator when it comes to doing backups).

Check in Add Remove programs on Nero, remove InCD if that's possible (on a repair/modify command) and when you install EMC, go back to Add/Remove and take out Drag to Disc (Roxio's packet-writing s/w)

Thanks, I'll give that a try.

Note that InCD is not installed in the default installation of Nero 7.

Not really a problem - I just told him basically to dump ALL packet writing s/w and try again

Neither, you, I nor anyone else would know what the poster did or didn't install really

I have done the update and nothing still....

Since being deployed I cannot uninstall then reinstall the program.

The crazy part of mine is it works flawlessly while on the internet..

When not on the internet it states that it has stopped working..

What the heck would cause that???

I get this same error but only when using 'Copy DVD Movie'. Everything is fine as I browse to my DVD folder and select the videoTS folder I want to burn. As soon as I do that, I get the 'Roxio Creator has stopped working' error. Other parts of the program seem to work fine. It's not the video files themselves as it doesn't matter which ones I select - they all do it.

Now, I should note this happens in Vista 32-bit Home Premium. I have a 2nd hard drive with XP Pro (actually morphed up to Media Center). I have Roxio 9 installed there (same version as in Vista), and of course it's using all the same hardware (video, sound, etc), and all video files will burn just fine there.

Where it seems to die is once you select your files, the browse window closes, and it displays a little thumbnail of the video on the bottom left side of the Copy DVD Movie window. For some reason, it dies right before doing that in Vista, but goes right to it in XP. Anyone have thoughts as to why?

System consists of:
Pentiium D 830 Dual Core CPU @ 3gHz
2GB 667mHz DDR Dual Channel RAM
Verto GeForce 7600GS 512MB PCI - Express video card
250GB WD SATA Hard Drive
Creative Labs Audigy Sound Card using the Kx Project Drivers in both XP and Vista

Only other difference would be the XP install is on a regular old 80GB IDE hard drive.

I do have and have applied the SLA patch as well, and for some reason, I'm thinking it's been around about that time that this problem developed - it used to work just fine in Vista.

Any help would be appreciated.

Mike

Basically, if it worked before and then stopped working, check on anything that may have been installed round the time it stopped - that could be the cause.

Do a malware sweep just in case you got something that shouldn't be there

The problem just started when I got to my deployed area.

It worked fine before I left home.. I made images of some driver disc for my webcam.

But you know!!!!!!!! I was connected to dsl at the time. I never tried it without the internet...

I uninstalled everything (apart from Vista itself) and still have the same problem with the message 'Roxio Creator has stopped working'. I even uninstalled all the vista updates that had been installed from Windows update.

I'll try doing another clean uninstall/reinstall of EMC 9.

see my post sid44 have same problem support has no solution but it works by being connected to DSL not offline of on dialup.

As I said before, for the Hp Pavilion and Compaq Presario notebooks there's a solution now! The patch should help for any installation of Roxio Basic Creator 9

Install it and solved!!
I hope it is the answer for Roxio Basic Creator 9

So according to the link the problem is with Roxio 9 and the Japanese version of Office 2007. Would it help with a Dell notebook having the same issue or could it mess my Dell notebook up even more? I do have Office 2007 on my notebook but I have the English version - or is it that Office 2007 automatically installs all languages?

Do you know if the solution was developed by HP/Compaq or was it provided by Roxio or Microsoft to HP?

I believe that update was created by HP... But i'm not 100% sure, the website is hp.com, and I think I read somewhere else on this forum where that link was provided that it was.

Not sure how much help that really is - it states it's to fix a problem with notebooks that have the JAPANESE version of Office 2007 and Roxio 9 installed and fixes an error when starting Creator Classic from the Start Menu.

Doesn't apply to my problem at all - don't have the Japanese Office 2007 installed, and am not getting any errors when starting Roxio 9. Only error I get is when trying to use the 'copy DVD' segment and the error only occurs right after selecting the DVD files to burn.

I believe that patch is supposed to fix the EMC 9 version that comes with dell computers (Its an extremely light version of EMC 9). Sorry, was thinking of something else when I wrote this...

Reading your other post, you said you were using the "Copy DVD Movie" window. This is just Disc Copier, so try accessing it via the Start->All programs->Roxio EMC 9->Copy->Disc Copier path instead.

One thing to try is: create a Disc Image. From the Disc Copier menu, select your Video_TS folder, and on the right drop-down menu, select "Disc Image". Let me know if that is successfully created.

"I believe that patch is supposed to fix the EMC 9 version that comes with dell computers (Its an extremely light version of EMC 9)."

Try reading what was said - it's a HEWLETT PACKARD patch - NOT a Dell one