1- Unregister it by typing this at the command line-
regsvr32 /u "c:\program files\common files\microsoft shared\dao\dao360.dll"

then.


2- Register it:
regsvr32 "c:\program files\common files\microsoft shared\dao\dao360.dll"

Go to START/RUN then copy and paste the Unregister command in the run box. PRess OK
Do the same with the second command to register.

initialize the roxio product you are using.
If this fixes your problem, please post with the video adapter you are using.
This fix so far has worked on all the built by ATI AIW radeon and AVIO cards.

I have an ATI Radeon 9700 and this fix worked for me. Roxio should provide a fix in the installation program.

Funny, I have the ATI Radeon 9800 and had no problem in the installation process. I had no problem when I had my ATI Radeon 9700 card, either.

It looks like it is something else on your computer causing the problem, not the Roxio software.

Or a combination of programs. I had no problems with my old card with two different ATI cards. It is almost impossible to diagnose a conflict like this except for some anti virus programs that always seem to cause problems.

Thanks for the fix. I have an ATI AIW 9600 (2006) radeon. I have Catalyst 6.2 and MMC 9.13 installed. I kept getting DAO.msi search errors after the roxio 8 install and reboot. After the unregister and re-register of the dll, all seems to be working.

I've had Roxio installed for quite sometime with XP-SP2 using an ATI 9600 AIW.
Never had a problem.

Until 3 days ago.
I replaced my Boot drive.
I started having all kinds of difficulty booting. Strange errors.
Finally, I re-installed XP using the upgrade method.

At start-up, Windows Installer keeps poping up.
Then it would ask me to insert my DAO disk.
This would go on for 10 to 15 minutes.

I found this thread, ran the two lines of code, and Viola!
Everything works great.

Thanks for the tip.

What do you mean you replaced your boot drive? If it came from another computer, there is no question as to why you had problems.

I bought a new, larger drive.
Cloned the old one using the installation disk supplied with the WD drive.

That should have worked fine, then. I am glad that the fix, in this thread, worked for you.

I have an ATI Radeon X800 All-In-Wonder with the latest Catalyst software installed. I had the exact same problem. I ran the above and it fixed it. Of course, it may not entirely be ATI's fault, but more than likely, they are part of the problem. Could be a combination of Catalyst and something else.

Wow, it acutally worked!

ATI X1800XL AIW
Catalyst 6.3
MediaCenter 9.13

This "DAO" issue has been a problem for me ever since I upgraded to EMC 7. At that time I had another ATI product installed, either a TV Wonder USB or a video card, I can't recall which. I remember searching on the problem, and I believe the solution from Roxio had something to do with reinstalling Microsoft Office, for some reason...apparently installing Office was supposed to solve the issue. Please excuse my poor recall of and lack of technical expertise in this issue. All I know is that upon even rebooting my computer, I would get this error message previously posted about DAO - the computer would ask for the location of the file for a couple of seconds, then would reverse itself spontanously when the entire process would start again, over and over. Sometimes I would get a dozen or so windows on the screen telling me that DAO could not be found.

I don't even recall how I resolved the issue because this happened way back when version 7 was released. I found that one can download and install this DAO/MDAC or whatever the heck it is from either ATI or from the Microsoft knowledge base, and I thought that this would solve the problem, but it does not solve it consistently, and now that I have upgraded to version 8 (boxed product), I am again seeing the same problem. I currently have an ATI 9800 video card as well as an ATI USB TV Tuner installed on my computer.

To date the best solution I have had is to do multiple installs of Windows using Acronis operating system selector and to install Easy Media Creator on an install that does not have the ATI-supplied programs (the USB TV tuner can be ignored, and XP SP2 has excellent support for the video card so that one does not need to install the software supplied by ATI). In other words, I decided that ATI software and Easy Media Creator could not coexist on the same Windows install.

I am eager to get home and try the solutions offered in these forums, but I am disappointed that this DAO issue has not been resolved over a period of at least several years....I would have thought that the involved companies would have posted an easy-to-find, easy-to-use program or software patch to correct this issue by now.

Frankcollela, you are a genius!

My computer started acting strangely last week (taking a very long time to boot) and, after running all my spyware, adware and anti-virus software, I decided to reinstall Windows XP.

After that, I started getting this DAO.msi error message about the time my Roxio software would run on startup. I googled various parts of the error message and read several responses, none of which helped. (this is, apparantly, not a problem limited to Roxio software).

I found your post, cut, pasted and ran the two lines and it worked!

Video Card : AT1 I 9800 Pro
Software: Roxio Easy Media Creator 8

Thanks Again!

I just upgraded to EMC 8 and started receiving the error message about the dao.msi file.

The unregister and reregister of the DLL solved the problem. Thanks.

I'm running a Dell 8250 with an All-in-Wonder Radeon 9000 pro card.

I don't remember what version of the ATI software download I'm running. I was having problems with the TV tuner after installing a webcam several months ago and I believe that XP found the driver when I rebuilt my system.

I just reinstalled Ver 8 and also the fix Ver 8.05 and again experienced the DAO problem.
I have used Roxio for a number of years as well as ATI and I dont know who is at fault except to say thanks for jogging my memory about registring the dll file.

It works !! and that is all that matters. Hat off to the chap who initially found the fix.

Regards,

Peter

I just installed a Sapphire Radeon X800 GTO2 and repaired Windows XP and I started having this problem with Easy Media Creator 7 but this fix worked, thanks!

The fix just worked for me, too. I am running ATI Radeon X600 Pro All-in-Wonder
Thanks.

This trick worked for me. THANK YOU!!

Jerry

Can anyone tell me do I install EMC 8 first? I want to make sure i do it right since I am working on a fresh install of XP and a fresh install of my ATI sofware and it is very stable. The last time i tried EMC 8 I had loads of problems. I have an 8500dv AIW ATI card.

I hope someone can tell me exactly how this is to be executed.

Thanks

Would appreciate help. I've also had the dao.msi --endless loop upon installation-where I can never get past install because it looks for the files. It does tell me ERROR 1706 Is that the same code you've rec'd?

I have been trying to run on a Sony laptop-- VGN FS 770w--1.86 processor, 1 gig video memory-- according to sony I DON'T HAVE an ATI card on this computer but rather an
Intel 915GM/PM/GMS/910GML. -- references to Legacy????

Is there some relationship between ATI and Intel or Legacy ?

I've tried the "repair" function on Office 2003 on the chance that Office added DAO files to the computer. ( in add remove there's a icon for DAO-- but wont' let me remove-- gets hung up trying to install/look for install --refers to ATI. If Sony is right not sure where that would have come from if no ATI card on the computer???

I have run scan disk & defrag after major problems with the computer finally have it up and running after 2 days of headaches. I am extremely nervous about reinstalling( again!) or making the edit changes suggested without knowing more about the chipset.

HELP! -- I have a deaf son and use the computer to communicate with him and I cannot afford to travel with a laptop that has been put out of commission due to this program.

I've run earlier versions of roxio on other computers with great success. Extremely disappointed in what is happening here. I also cannot seem to log in and out of the web support ( post a case) -- one time it lets me in and one time it doesn't. Same password/sign in.

I'm grateful for any help.

If the above command line options are not working for you, you can remove the DAO from Add/Remove programs using the Windows Installer Cleanup Utility available from the Microsoft website.

William

Used the supplied fix and it worked for an ATI All-in-wonder 2006 PCI Express Editoin powered by radeon X1300

on a HP xw8200

Is there more than one version of Installer? I went to the one linked from Roxann that says to totally uninstall creator 7 (which is not my problem -- it won't let me add/remove DAO) - dates back to 8 2004?? Newer version?? Will it let me select only the program I want to remove and not mess up any others?


Thanks !

Glad I stumbled/googled this forum. The Registering and unregistering the Dao worked fine. This thread started in Febuary I'm surprised the problem hasn't been fixed by now.

Surprised what problem isn't fixed? It looks fixed to me.

Software fixed? $70 and I have to repair it? Not to be flippant we're lucky to have the skills to complete the task, many folks out there have to pay someone to repair these minor problems.
Just figured Roxio would have been able to find the problem and stop it from happening given the time frame.
Sorry to have caused you any grief.

Back to lurking.
J

Look at the path in the first post "c:\program files\common files\microsoft shared\dao\dao360.dll"

It is from Microsoft Office, so it is going to be hard for Roxio to fix.

Yeahhh!!! It worked on my computer. Thank you very much. I use a 2006 ATI All in Wonder Card. Again thank you very much.

Tony

Worked absolutely perfect for me (ATI All-in-Wonder 9600 and Roxio EMC 8).

Reinstalled OS (XP Pro) and started getting error (even though hardware\software hadn't changed since initial card upgrade - Had ATI All-in-Wonder 7500 and upgraded to ATI All-in-Wonder 2006 Edition (9600)).

When I got the initial error (upon fresh install of OS\apps), uninstalled Roxio 8 and re-installed Roxio 8 with no change. Your posting was a headache saver.

THANK YOU!!

Just go to the control panel and remove the offending DAO. Worked for me.

I just found this after installing Media Creator 8 Deluxe Suite and watching this DAO error message loop every time I tried to start MC8. I don't have an ATI video card (Asus/NVIDIA) but I do have an ATI HDTV Wonder card for TV viewing. Anyway, the fix worked great! Thanks!

Thanks for talking the time to post this fix. You're solving a lot of people's difficult problems. I've wasted hours trying to resolve this problem before ATI sent me to this post.

I could not get the instructions to work from a command promt. I did execute from the Start/Run window and it appears to have worked.

One would think that the ISVs (including "MiracleSoft") would figure out how to resolve such bugs once a solution is found. And it shouldn't matter wher the fix came from as long as it works, as this one does!!!

I'm using an ATI All-in-Wonder card in an HP system. I believe it's and HP OEM card made by ATI to and HP spec. The HP receipt lists it as an All-in-Wonder 9000.

Thanks. I have an ATI AIW X800XT and today had some problems installing driver updates. As directed in their FAQ on the issue, did a full removal of all ATI software, then installed the current files . Still got the goofy error messages from ATI, so I tried it all again, but with the same result. So, I called ATI support, who said this was a known DAO conflict with the DAOs in the Roxio software and directed me to UNISTALL all ROXIO software!!! Like a dummy, I did. He then transferred me to a senior, to walk me through the ATI software update installation. The Senior Tech put me on the right path and sent some intsturctions by email to fix the ATI DAO issue. All of which did work for the ATI AIW update.

Fortunately, the senior ATI Tech said that this was a know issue in a DAO conflict with Roxio but that there was now a patch to fix it and also sent me an email with a link to this thread. He also said that the intial Tech I spoke with was wrong and now that there was a Sonic workaround, he should NOT have recommended that I unintall the Sonic products. (Glad ATI is getting its signals straightened out.)

And even more fortunately, I had kept the downloaded Roxio 8 installation files elsewhere, together with the email from Sonic that confirmed my order and provided my installation codes. So, I was able to reinstall the EMC 8 software suite and CD content package.

THEN I ran the cut and paste fix you described.

The point being, the DAO conflict can crop up in an ATI update or install just as it can with a Roxio EMC 8 install. Best to be careful in each case. And absolutely no need to uninstall your Sonic software in order to get your ATI product to run. Just use the fix show in this thread.

All is, so far, now running smoothly.

So, thanks for the fix, frankcollela.

This FIX worked for me... Using an ATI 9600 Series Video Card. What mystifies me is why this problem arose...???

Cordially
Frank - Tucson

This fix works for NVDIA GeForce FX 5700VE

This Fix did work on my computer, but after i used it now i need to shut down the processes
mannualy.

I did not have a problem with roxio shuting down properly until i used this fix.

If you are not going to use ATI's Meda Libary it is better to delete DAO from you PC.

I dont have a problem shuting down Roxio on my Laptop it does not have ati tv card.

The Post i have seen about processes not shuting down, my question is this
did you run the dao fix posted here? if so the fix works but has a side efect.

I just did it on my computer and it worked with the Radeon X850 card running XP Pro

i guess i had two problems (i was hoping they were related):
1. the dao error
2. ati multimedia center applications opening "at random" ( at least i can't see the correlation)

first i did the dao removal - that seemed to take care of 1
upgraded to outlook 2003 (from 2000) and dao error came back
tried the reregistration fix mentioned here and that seemed to take care of 1 also.

however, still having problem 2

any ideas?

i'm running xp pro w/sp2, ATI AIW 9600, ATI MMC 9.15.

thanks,
michael

Worked for an ATI All-In-Wonder x800xl. Found out from ATI the DAO is used in their library function. If you don't use the library function it can be removed with "remove programs" but this fix makes it coexist as it should. Thanks for the info. I could find very little on ATI's site and nothing on Roxio's site until I wondered into this forum. If Roxio does not want to do any of their own support they should give one a stronger pointer to go here for support. "Discussion Group" does not sound like a place to find support. I have found solutions to 2 problems now that I could not find in Roxio's knowledge? base. Submitting a ticket to Roxio support is also useless. I guess this is sort of like self-service support. I am glad they at least provide this. Thanks again.

Today I installed Easy Media Creator 9.

Every time I would start it up it would try to run dao.msi .

I did the unregister/register trick described above and the trouble went away.

I have the Radeon x1600 Series display adapter and the ATI DTV Wonder TV card installed.
These divices caused no problem until I installed the Easy Media Creator 9.

Thanks to Frank Colella for addressing this fix. I have had a real problem installing EMC 9 - and had this DAO problem with Ver, 7.5 (never fixed) Tried installing EMC 9 - and startup locked up - used system restore to get back to 'before installing EMC 9' - re-installed EMC 7.5 with DAO problem - using RADEON X700 video card - applied Frank's fix - Voila - 7.5 working (Initialize) OK. I'll now attempt the EMC 9 install and report back. THANKS again Frank

Thankyou, this was very helpful. I tried off and on for weeks to reload software to find this file and never could. Your remedy worked perfect. I followed your instruction exactly as you stated and now I no longer the the error. Thank you for taking the time to write your anser to thisa problem.

KUDOS

I didn't understand why that darned DAO had to be reinitialized on every Boot either and then I found this thread. Thank you so much!

ATI X800 Pro
1GB RAM
Dell 4550

I had this same problem after installing EMC9, Radeon x1600 graphics card and ATI HDTV card in that order. When I tried to use EMC9 I got the DAO install error and I did the unregister/register described above and it fixed the problem

thanks for the help! I googled the DAO.MSI error and found this posting. While I am running EC7 it still worked. I am running a AIW X1900 card.

This may sound stupid, but what do you mean by "unregistering it by typing this at the command line"? What "command line" are you talking about? Do you mean do this in DOS mode at a command line?

I have a Dell 4600i with an ATI Radeon X850 Pro card. I recently had a power supply failure which then messed up the hard drive. I replaced the power supply and then recovered the hard drive. I then created a new boot drive by copying the old drive over to a new drive using MaxBlast.

Ever since doing that I have had trouble with windows installer error messages. I think I got those cleared up but now I get the DAO.msi error message. I think your fix will work, but I want to make sure that I do it exactly as you state. Thanks!

You can do that either at a command prompt (the 'DOS' window) or type it in as a run command on the start menu

Thanks, man! OK, here I go, I've got my fingers crossed!

MANY THANKS to frankcolella !!!!!!!!!!!!

I was having this problem with my Computer running Windows XP Pro SP2 and my Roxio Easy Media Creator 7 Basic DVD.

I have the ATI All In Wonder 2006 Series Video Card and when I Updated the Drivers to MMC 9.15 and then 9.16 from the 9.14 I continued getting the DAO.msi Error Message no matter how many times I Un-Installed and Re-Installed them trying to eliminate the Error.

AGAIN MANY THANKS to frankcolella!!!!!!!!!!!!!!!!!!!!!!!!!!!

This works for V9.

SM