To start, I am working with a Dell XPS 400 3 gb dual core, 4 gb ram, 250 gb raid 0, lots of power when the software lets it run. It has a Phillips DVD-RW drive. I have been able to burn CD's and DVD's, but somewhere in the past it stopped working. (Insert long story of life here).
I have once again recently tried to burn CD's, without much success and it's driving me crazy. I have been trying to get the burner back running, and I discovered something odd. I can burn DVD's without problem, at least up to the same 650 mb that I've tried to burn to a CD. I have been able to burn small CD's, say... 3mb or so. But if I try for a 22mb CD, it will crash the system. If I'm lucky, XP will respond and I can continue on, but the drive will not stop until I manually power off. The start/shutdown method will not work.
Before the issue of media comes up, I am using disks from the same stacks that I have burned from before and been successful. The system came preloaded with Sonic software that looks very much like the Roxio Creator 9. As an effort to regain use of the burner, I installed Roxio Easy Media Creator Suite 9. I still have the same failure problems as with Sonic.
I have been looking through tech support's suggestions, checked DMA, device drivers, and so on. I don't quite understand why I can burn one disk but not the other. Are there two lasers inside? Could the CD laser be dirty or out of alignment? I can read disks just fine...
Suggestions?