Tried to install the 9.1 update. Went through deleting version 9. I then got a message saying update failed, rolling back, Please try again later. When it rolled back i was left with nothing. I have the full version of version 9. Any idea why this happened?

I shut down all running apps.

If you launch the Home page and click Help and then select About this Software, what version does it show?

well at least I am not the only one

Same for me. Now thewhole thing is uninstalled and I am left with nothing.

I guess patcher beware..

Did you turn off all start up programs via msconfig, and run the patch as admin?

My install took quite awhile, but went without a hitch on a hp laptop/vista.

RPG

No but I re-installed the "old" version with all the start up programs and it installed without a glitch. Let's hope Roxio comes up with proper instructions how to run it.

i cannot say why or how this is happening to you EMC9 and your vista system ,
but in beta testing it worked a dream on the installs of 9 on my vista ultimate x86 version without a glitch on on lots of the testers.

Have you made sure you have stopped all AV (anti-virus apps) and make sure the nothing else is running at the same time?

also if you get any messages or errors please post them here so people here may be able to help you down the right path to get this sorted?

At least you were able to re-install the "old" version. After installing the patch which reported it had installed properly, I rebooted the computer and nothing was there except drag to disk and XingTone. I cleaned my HD and registry and attempted to re-install EMC 9.0. I now have a message telling me that my key is invalid. I've run 3 registry cleaners and have gone through my registry by hand, and I still get the invalid key message and a new error message about the installer having to shut down in the process. I've gone from installing EMC 9.0 without any errors but with program bugs to not being able to install at all. Roxio has done a great job on this patch that we've waited so long for! (that was sarcasm)

I feel I've been pretty patient waiting for the update only to find out it doesn't fix any of the bugs in the program. It's Vista compatable alright: by uninstalling itself from my computer, I don't have to worry about EMC 9 crashing my system.

I am very, very disappointed and it is with disappointment that I leave this product and manufacturer. So long and thanks for all the fish...

version 9.0.088

I had a similar problem with V8. If certain parts were not there, it would not install the update.

See my last post at the end of this thread on how I got around it.

Sorry to say but no one has to go through all this hassle.

Also failed!
Before starting I used msconfig to turn off all services, except Microsoft services, and to turn off all startup items. Rebooted as administrator.

Started the install of 9.1.

It seemed to progress with normal prompts until it started to uninstall "Media Experience" After a few minutes a message came up "Setup has detected a previous installation of Roxio Media Experience" and asked if I wanted to uninstall - Yes. After a few minutes the same message came up. Said yes again. The process would have repeated all day, so I finally said "No".

It then moved on to uninstall "RecordNowTools". Exactly same process above.

It then moved on to uninstall "Easy Archive". Exactly same process above.

Conclusion: Roxio still doesn't know that with Vista 64 bit the Roxio programs install in folder "Program files (x86)" and not in folder "Program files". I started telling Roxio Customer Care this fact in June 2007 and they still don't get it. Their Article 000127CR (Revised April 11, 2007) describing a clean install in Vista refers ONLY to the "Program files" folder.

IF YOU HAVE SUCCESS, PLEASE STATE WHETHER YOU ARE USING VISTA 32 BIT OR VISTA 64 BIT!

Failed Also with Vista 64 bit.
Vista 32 bit works fine, and went smooth.

peace

My update 9.1 failed and goofed up my computer. Thank God for System Restore.

Roxio you should be ashamed.

Would you mind sharing on exactly what it messed up? I'm very curious.

It started up normally and then just hung up while it was removing my old EMC 9 system. Just went into an endless loop.

I had trouble getting onto the internet after that, went into safe mode, and undid all the damage using System Restore.

This new version doesn't even have the Backup function which I wanted. . Roxio has no pride in its software.

We should all be given a free version of 10.0 or a bug free version of 9.1

Based on the track record of v. 9.0, why do you think the initial release of v.10 would work any better?

For anyone who is using EMC 9 De Luxe - the released patch will NOT work (it's only for 9.0 Suite). The patch for De Luxe is different

I'm curious why I've seen the statement that "the" patch is NOT for EMC9 DeLuxe suite, when the page that is posted for the "the" patch has specific instructions to select the correct patch -- for the suite OR the deluxe suite.

Sorry - I'd missed that one - but it's important to select the correct patch as they are NOT interchangable - using the De Luxe patch on a Suite won't make it 'De Luxe' - it will fail

In beta testing we did find that people that had problems with their 9.0 installation (even if it ran properly, we were able to find that there were some problems with the way it was installed) were very likely to have problems with the 9.1 update. The simplest thing to do (some of you may have already tried this) is to do a clean 9.0 install and then run the update patch.

I attempted a clean install last night on my main computer 64bit vista. That is when I got that error code. At lunch today, I tried to uninstall the roxio program from add/remove program, but it says that an install is inprocess and I cannot uninstall the program..
Its worse than it was before......