Where does this end?

I bought EMC 9 Deluxe Suite (with the DVC90) at my local CompUSA on August 20th. I found within a few days that my year old Tecra M5 notebook simply WOULD NOT complete the transcoding required to burn a DVD. The Roxio software froze every time. I worked with tech support here, loaded new graphics drivers, uninstalled, reinstalled, system-restored, etc, many times, all to no avail. I didn't send in the rebate right away for obvious reasons. I COULDN'T RUN THE SOFTWARE, AND I HAD NO CHANCE OF RETURNING IT TO COMPUSA IF I CUT THE UPC CODE FROM THE BOX !!!

My other computer (desktop) was old and didn't have a DVD burner. I ended up ordering (and waiting for) a new Dell desktop, specifically to solve this problem and allow me to use this Roxio software. After I confirmed that everything worked and I could in fact now actually USE the software, I cut the UPC code and mailed in the rebate form with receipt. Three days later I got an email saying I could log in and check my rebate status.

"REBATE REJECTED DUE TO POSTMARK DATE SEPT 24th BEING PAST THE 30 DAY TIME TO MAIL IN THE REBATE".

Meanwhile, I continue to get emails from Roxio wanting me to give them still MORE money to "upgrade" to version 10. No way, no more, never again will I buy a Roxio product.

We can't help you on this forum. You will need to contact customer service about this problem. Sorry.

Hey, can you send me an Private Message with you first and last name as spelled on the rebate form and the zip code. I can look into the issue for you with that information.

Thanks John. I does look like I have made some progress with this. I sent (basically) a copy of my post to the rebatehq.com that handles the roxio rebates and had rejected my rebate application previously. I have received an email back from them stating that they have reviewed my case and that the rebate will be forthcoming in the requisite six weeks. Thanks.