Roxio Community > Runtime Error

Frustrated more than ever

Oct 13 2007, 10:39 AM

When I open my file to burn a DVD a window opens up that says:

Runtime Error
ProgramC;\Program Filles\
Roxio\vidoe9
videowave9.exe

Then another window opens:
R6025
Pure Virtual Function call

I have tried to contact support but with no luck. The voice mail says to look on your website for the hours your are there....can't find the hours anywhere.

PLEASE HELP ME....I AM FRUSTRATED MORE THAT EVER!

grandpabruce

Oct 13 2007, 01:48 PM

QUOTE (Frustrated more than ever @ Oct 13 2007, 01:39 PM)

When I open my file to burn a DVD a window opens up that says:

Runtime Error
ProgramC;\Program Filles\
Roxio\vidoe9
videowave9.exe

Then another window opens:
R6025
Pure Virtual Function call

I have tried to contact support but with no luck. The voice mail says to look on your website for the hours your are there....can't find the hours anywhere.

PLEASE HELP ME....I AM FRUSTRATED MORE THAT EVER!

Post this same thing in the following thread. Roxio is trying to figure out why this is happening to some folks.

http://forums.support.roxio.com/index.php?...=28419&st=0

sknis

Oct 14 2007, 03:53 AM

QUOTE (Frustrated more than ever @ Oct 13 2007, 01:39 PM)

When I open my file to burn a DVD a window opens up that says:

Runtime Error
ProgramC;\Program Filles\
Roxio\vidoe9
videowave9.exe

Then another window opens:
R6025
Pure Virtual Function call

I have tried to contact support but with no luck. The voice mail says to look on your website for the hours your are there....can't find the hours anywhere.

PLEASE HELP ME....I AM FRUSTRATED MORE THAT EVER!

That error has been seen in the new V10 as well as your version of V9. I don't know if it will help but you might want to try this. . If this doesn't work, search the forums because it does happen with some frequency. The error in V10 may have a different solution and a different cause.