QUOTE (rcm999 @ Nov 25 2007, 08:31 AM)

Mine worked once, then decided to quit all together, no matter what I do. I uninstalled and reinstalled the entire program, including lightscribe software and it still doesn't work. This was about 6 months ago and tech support has yet to get back to me.
Have you tried to get help from
Lightscribe or the burner manufacturer? Roxio can only use what the burner says it can do. Apparently the burner is not sending out the right information. Have you tried burning a disc using the Lightscribe burning application?
You might want to try the
Lightscribe Diagnostics Utility. Also this is an old know issue if you are using Express Labeler and Logitech Setpoint software.
Sonic Express Labeler & Logitech SetPoint softwareDate logged: November, 2006
Known Affected Platforms: WindowsXP
Symptom: With the SetPoint software installed, the Sonic Labeler would not load and errors out with a message indicating access problems with ‘dwwin.dll’. This does not affect other labeling software such as SureThing or Nero.
Cause: SetPoint and Sonic are using the same reference file name.
Recommended Resolution: Exit SetPoint software: Right click Logitech icon on lower right icon tray, and choose "exit". Please also check with Logitech or Sonic for future updates that may resolve this issue.
Known versions affected: Sonic Express Labeler v2.0, SetPoint V3.10