QUOTE (Beerman @ Feb 24 2008, 03:17 PM)

You'll have to do a clean install. Follow the directions found
hereWhen attempting clean install, step 3 says to delete theese files: app data\local or roaming do not exist. Common files\roxio shared, I was able to remove. The problem is: program files\roxio, I get "You need permission to perform this action". I am the administrator and I tried turning off the user account control. It asks for permission and I click ok, but the same message reapears. When I open the PF\Roxio folder it is still loaded with folders, sub folders and files. I used, windows install clean up to remove everything as per step 1.