QUOTE (gi7omy @ Sep 4 2008, 01:55 PM)

It could also be Media Player 11

Both of those cause problems with EMC 7 and 8. You have to uninstall them and, quite probably, have to do a clean re-install of EMC
WMP11 and IE7 are both backports from Vista and made some radical changes in the XP kernel
One big problem that may occur is that you cannot uninstall IE7 after SP3 was installed - SP3 must be uninstalled and then IE7 after that. It may be quicker to 'format C:\'after backing up all data
whoa, nelly......methinks we need to slow down a bit here. Not only am I an old fart who has been editing since we used to cut film (and 2" videotape) with a razor blade, but most of my digital experience has been in the mac world- I am just now being born into things windows. That being said, I get that EMC=Easy Media Creator, and IE=Internet Explorer, but what is SP3?
Oh, and I checked and they have Windows Media Player 10, so I should be okay on that front?
And for the record, they are running Windows XP 2002.
And I do appreciate the help.
mikey