Hello,

I get this message in Toast when I try to burn a DVD from a quicktime file.
'Toast warning window 'drive is busy or reserved by application"
I have 33 GBs available on my hard drive so it should work for a 50MB movie.
I have burned DVDs before so I know that works.

What happens in addition to the message is that my DVD drive locks and won't eject the DVD until I turn off the computer for awhile.

Any suggestions would be great.

Thank you,

Terri

For some reason Toast is not able to access the drive because the drive is busy. A common reason for this is when people want to copy a video DVD and inserting the DVD automatically launches DVD Player. In that case the drive is in use by another application until DVD Player is quit.

In your case there isn't another application using the drive but something is keeping the drive from being accessible by Toast. Create a new user account and launch Toast from it. Is the drive accessible?

You might check the Login Items in the Accounts panel of System Preferences to see if something is launching in the background that might cause this. Otherwise I suggest the routine OS maintenance steps.

Thank you for your reply.

Forgive me for not understanding a few points. I've checked the systems preferences in my Mac. I'm not sure what I'm looking for there or how to create a new user account for Toast.

In the Log in Items ITuneshelper is opening automatically when I log in. Would it help to remove that?

Thank you so much,

Terri

I searched for info about iTuneshelper and it is useful for people with iPods. If you don't have an iPod you don't need it, but it also shouldn't be a conflict for Toast.

Rather creating a new user account (which probably wouldn't make any difference) try to burn a disc using the Finder or Disc Utility. To burn with the Finder go to the CDs & DVDs panel in System Preferences and choose Open Finder next to what to do when inserting a blank CD and a blank DVD. When you insert the blank disc an icon will appear in the Finder. You can drag files and folders to that icon. To burn the disc drag it to the Trash (which should have its appearance changed to a burn icon). If this works then we know the drive is working with your Mac. Let me know the results.

A maintenance task is to open Disk Utility, click the First Aid tab, select your hard drive and choose Repair Permissions. When that is done click Verify Disk.

Hello,

I checked the maintenance task first in Disk Utility and that may be the problem.
It says my S.M.A.R.T has failed and will not let me run a first aid on it.

I'm not sure what my options are now.

My computer runs fine except for burning DVDs

Thanks for your help.

Terri

RE:

Get DiskWarrior from Alsoft. It is a terrific utility for Mac users and can oftentimes make repairs that Disk Utility refuses to repair. Contact Alsoft about the message Disk Utility gave you and ask if DiskWarrior can deal with that.

Thank you once more. I have a call into Alsoft now. They are closed for the day. I want to make sure this solves the DVD burning problem.

Have a nice day,

Terri