I'm ready to hang it up for the day but thought I would try this forum first. After spending way too much time trying to figure out why my dvds were no longer playing, I purchased the Cineplayer DVD Decoder Pack for Windows XP and paid for it thru paypal. The Roxio link in paypal did not work. It gave me an error message, so I was never sent back to Roxio. I assume if it worked, I might have been taken directly to a download page. After wandering around the website, I found the ironically named "find your order" page, but it doesn't recognize the Order number, even though I received a confirmation email from Roxio with that order number. I've sent an email to Roxio but was trying to get this done today. Any other ideas?

Your best bet would be to contact customer sservices here

http://www.roxio.com/enu/support/service/

Thank you - I'll try that