David Whitson
Oct 20 2008, 12:20 AM
I have EMC 9 running on Windows XP. I am getting a permanent message saying that the up-dating task I am attempting needs me to insert the original installation disc
1. I am not attempting to update my Roxio software. and never have, and
2. The software came pre-installed on my Dell computer, and I have no original disc.
No matter what I do, including clicking "cancel", this message remains on the screen, and is seriously hampering both opening and closing down Windows. The only way to close down the computer now is to crash out. Can anyone help?
David
Jim_Hardin
Oct 20 2008, 02:45 AM
Contact Dell.
The "solution" would be a Clean Install and for that you will need the disc…
David Whitson
Oct 20 2008, 05:20 AM
QUOTE (Jim_Hardin @ Oct 20 2008, 02:45 AM)

Contact Dell.
The "solution" would be a Clean Install and for that you will need the disc…
The whole problem is that I don't have the disc, so where do I go from here....?
lynn98109
Oct 20 2008, 06:05 AM
As Jim said, Contact Dell.
You have OEM [Original Equipment Mfgr] software - more info here:
What is OEM software?Obtaining replacement CDs for bundled softwareLynn
cdanteek
Oct 20 2008, 06:31 AM
Does your update look like this?
Click to view attachmentcd