Hi everyone

I'm using "Roxio Creator Plus - Dell Edition" on XP Pro SP3. I'm constantly getting strings of MediaHub errors like this all the time......

Mediahub.exe - Application Error
The instruction at "0x0037ae18" referenced memory at "0x004aa900". The memory could not be "written".......

Mediahub.exe - Application Error
The instruction at "0x00000000" referenced memory at "0x00000000". The memory could not be "read".......

Mediahub.exe - Application Error
The instruction at "0x013bb704" referenced memory at "0x00013bba". The memory could not be "read".......

Any help to remedy this would be greatly appreciated!!!

Anne & Steve

Hello,

"Roxio Creator Plus - Dell Edition" certainly isn't Easy CD Creator 4 or 5, so your question won't be seen by the right people in this forum.

Would you tell me what the version number is please, so I can get your message shifted to the right area?
Run the program, go to the top toolbar Help > About this software, and tell me what version number is displayed?

Thanks

Hi Brendon,

This is all the info in "About This Software".......

****************************************
Module Name: Roxio Creator Plus - Dell Edition
Build: 2.4.32a
Serial Number: <deleted>
Copyright: Sonic Solutions 2005

Module Name: PX Engine
Build: 2.2.54a, 68
Copyright: Sonic Solutions 2004

Module Name: Roxio RecordNow Audio
Version: 2.0.4
Build: 204B28C, RCP
Serial Number: <deleted>
Copyright: Sonic Solutions 2004

Module Name: Home
Copyright: Sonic Solutions 2004

Module Name: Roxio RecordNow Data
Version: 2.0.4
Build: 204B37C, RCP
Serial Number: <deleted>
Copyright: Sonic Solutions 2004

Module Name: Launch Backup
Build: 204B37C, RCP
Copyright: Sonic Solutions 2004

Module Name: Roxio RecordNow Copy
Version: 2.0.4
Build: 204B28D, RCP
Serial Number: <deleted>
Copyright: Sonic Solutions 2004
******************************************

I'm now getting MediaHub "Runtime Error R6025 pure virtual function call".......

Hi Anne and Steve,

Your "Roxio Creator Plus - Dell Edition" looks to me like a very old, cut-down version of Sonic RecordNow! I hope the person who devised that name for it got his marching orders during the recent company resizing! I'm a little surprised the software is running in XP-SP3. I deleted the serial numbers for you.

In any event, I'll get the topic moved to the Sonic forum since that looks like the best fit for it. Hopefully someone there can make some suggestions to help you.

Regards,
Brendon

Thank you, Brendon

It's actually a company-wide version still in use......definitely needs to be upgraded......but current "penny-pinching" has it very low on the priority list......

This version was actually working 100% fine without any errors on XP Pro SP3 (a testament to a good product).....but started getting all the errors after I had to re-install the OS over everything......

I'm guessing that a MediaHub registry change/reconnection should take care of it??? Sending the computer back to headquarters for a re-install is not an option at this time.....

Any help to resolve this would be greatly appreciated!!!

Anne and Steve

See if anything in here will help with your problem with your Dell OEM version:

http://kb.roxio.com/search.aspx?URL=/conte...8MD&PARAMS=

Excellent!!! Thank you very much!!! That remedied all of the error problems!!!