Hello,

I have a problem when I want to activate my software.

I want to convert some video files:
Roxio Creator 9 Home > Video > Convert video files (I use a french version, sorry if it's not exactly the words)

Anyway, a window pops up "You must activate your product to use this feature"
I click on ok "connecting..." and "invalid product key".

How can I fix this problem??

Thanks for your help,

Mumble

PS: And it's an original version not a cracked one, I bought it in store some years ago. I updated it; I'm using the version 9.1.

OS: Windows XP SP3

Edit: I just noticed that for every features it asks activation, so I can't use my software. I haven't got this problem before... it may be cause of roxio servers?

Try this first.

If that doesn't work, try this.

Thanks for your help but nothing works.

I don't have Easy CD and DVD Creator 6 but Roxio Easy Media Creator 9 so the first option failed.
And the second too, because I can't choose the offline activation and my cd key only has 17 digit product key. ie: XX-XXXXX-XXXXX-XXXXX

Other suggestions?

Thanks.

Mumble

the activation key does not use your Product key number. It uses a number that you get from activateme.com link, because no one, who has posted here, got the orange key to punch in, at the activate me site.

It is a bogus Roxio operation that has not worked for 2 years. Your only chance to get up and running, is a clean install.