Tickets
735960 Status
Open Date
5/26/2009 Issue Description

WebTicket 5/27/2009

I am waiting for an answer on this as I need to finish a project- can anyone help ME? WebTicket 5/26/2009 ( NO ANSWER AS OF TODAY -6/1/2009

PRODUCT: SONIC DVD FOR PHOTO STORY 3 FOR WINDOWS.
FROM: DIGITAL RIVER
order number: 101035722

THE SERIAL NUMBER DOESN'T WORK. PLEASE ADVISE HOW I CAN GET AROUND THIS- ISSUE AS HAVE TO FINISH A PROJECT FOR A CLASS GRADUATION! MANY THANKS IN ADVANCE!

Tim

This is a forum for users just like you. You will have to get in touch with customer service -by telephone preferably. No one here can help you, all those numbers mean nothing to us.

It also seems like your Caps lock is stuck

Thanks for your reply. I have contacted support via email, and with their ticket system. I don't feel I should have to pay for support because Roxio's software won't install; I have a valid serial number-well, at least it was at one time. There have been other customers with the same issue, with this and other software-it is a known problem. I am not impressed with Roxio's customer support; I asked for assistance over a week ago and no response yet. It is almost impossible to find a link to this software anywhere on their "support" site.

I have never heard of this product and did a google search for info

Here is a link to the "Home Page" for your program

Thanks Walt; support emailed me-but they have not sent a solution yet. This program is an add on for Microsoft free program-Photostory. It allows one to burn your "story" from aforementioned program to DVD. Check it out on MS site...

Do you know of any other support links/contacts? Is there person on this forum that can direct me to a support/email address? I tried the support through Digital River. I purchased the sofware online from them. they told me I have to contact Sonic for help on this. It doesn't appear they support it online as I cna't find a link. I submitted a ticket over a week ago, and no answer and no references to this software in the ticket system.

Here's a link to dialog about this issue from other customers


http://forums.support.roxio.com/lofiversio...php/t21968.html

can someone from Roxio/Digital River please help?

Sorry,

Very few people from Roxio come here. We're all customers. You should ask them directly.
If you want to ask Digital River you'll need to ask them directly, too.

Sarge

Like Sarge mentioned, this is just a user forum. Sonic/Roxio tech doesn't reply here.

You could try the options on this support page. It includes a Live Chat link during their business hours. I would try either that or calling the # listed.

********* support contact Link [incl Live chat]
http://www.roxio.com/enu/support/emc10/contact.html