When I start the program to download pictures to cd, the computer doesn't recognize that the disc is in the drive. I called Dell to assist and the only thing they did was have me uninstall the program and reinstall it. Not only do I still have the same problem, I lost my drop and drag feature. Please Help!

Try the frist patch and if it doesn't work then try the second patch.

PxEngine 4

http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS=

PxEngine 3
http://images.roxio.com/en/support/pxengine3_00_58a.zip

To get Drag and Drop back you will have to reinstall EMC 9. That program is not recommended to use.

Clean Install Instructions for Creator 9 and 10 on Windows Vista

Clean Install Instructions of Creator 9 and 10 on Windows XP