I have an HP computer running Vista Delux 64 bit, 6 G ram. Received a roxio Creator Basic V9 with my new HP Photosmart printer. Roxio will not load. I down loaded v9.1 (which took 1 hour). After the download the software was no where to be found. I called HP and they said use there software.

Why won't your softare load properly.

Frank99

Did you look into the folder where your downloads are received? Version 9.1? Are you referring to the 9.1 update that is used to update retail versions of EMC 9?

How did you do the sequence of installation? Did you do v9 first? Did your Roxio Creator Basic V9 installed properly? It is an OEM and support should be provided by HP. It may have reduced functionality compared to the full retail version.

Are you referring to the update when you stated v9.1? If so, that update will not work for the version you have. Please read the disclaimer below:

This Easy Media Creator 9.1 update does not offer any new features except for Windows Vista Certification. While the update will work with Windows XP and Windows 2000, it is not a mandatory update. All programs except CinePlayer are supported on Windows 2000.

Please read before downloading:

• You must have a valid copy of the full, retail version of Easy Media Creator 9 or Easy Media Creator 9 Deluxe Suite on your system in order to install this update. If you did not purchase a retail copy of Creator, this update will not work for your version of Creator 9. To check if you are eligible to the update, run any program in the Creator Suite and choose About This Software from the Help menu. The third line will display your build number. If your build number starts with 90 and ends with R03 you are eligible for the Easy Media Creator 9 Suite update. If your build number starts with 90 and ends with R04 you are eligible for the Easy Media Creator 9 Deluxe Suite update. You must choose the correct updater for your version. As an easy reminder, the Deluxe Suite version comes with the Dazzle® DVC 90 USB video input device."