Creator 9 will not acknowledge CD Key # that was purchased and came with program. It has always excepted it whenever I needed to reinstall the program in the two and a half almost three years I.ve owned it. I also have Creator 8.2 XE and 10. I have them all registered with there CD Key #. When I signed into my account all my software's were listed but the Key # to creator 9 was not the same as what I registered and whets Listed on the back of the sleeve that the disk came in. The other two are correct. I tried discussing it with Roxio and they sent me a e-mail stating the only handle current program support. That If I wanted I could contact some site that charges you by the minute to help you. So! I don't understand and I don't know what to really do. Thetas crazy charging $7 a min just to give some input. Any advise?

Then don't register, your old version is not supported by Roxio anyway(as are you other version's).

I have the same problem now, while trying to install it is not reconizing the cd key that is on the back of the installation disk envelope. My roxio account registration shows a different key code for this product easy media creator 9 deluxe. How did you solve this problem, how do you install if it doesnt like you cd key?

anyone's help is appreciated.

Try this

Hi Thanks for the reply. I tried to open the exe file but my virus protector keep on deleting it as a trojan. Is it a good file and how do I disable Mcafee to install the program?

Yes to both