Hi, this is frustrating because this has never happened before. After a Hard Drive Wipe/Reformat I reinstalled my SonicCinePlayerDVDDecoderPackv2.31_SDD.exe as usual and put in the CD-Key from my order page to activate the product. For some odd reason when I enter my CD-Key to activate the product, the box hangs for a while like their having server issues and I get a message that pops up saying, "The purchase ID specified has already been used to install the Sonic CinePlayer DVD Pack on another machine.

Is there a solution to this problem? I emailed the support but I'm skeptical they will provide any help, so I have come to these forums in hopes that I can fix this issue.

Is there a way to activate this offline?

You should call Sonic.

What number should I call besides technical support?

The sonic customer support page says they no longer give support for Legacy products; however, I think this issue with my CD-Key needs a different kind of support other than troubleshooting. I still have a two year extended service plan for Downloading the dvd decoder.

Technical Support:
Tel: 1-866-434-9871 $1.89/Minute
WebMail: http://selfserve.roxio.com
Hours: Monday - Friday, 11:00 am to 6:00 pm EST - excluding Roxio holidays

Inside Sales:
Tel: 1-877-MY-ROXIO (1-877-697-6946)
WebMail: http://selfserve.roxio.com
Hours: Monday - Friday, 9:00 A.M. to 6:00 P.M - excluding Roxio holidays