I have an 8703E BB and Roxio has stopped acknowledging the device connection.
In the BB desktop screen is sees the device and gives me the PIN number but media manager does not see it and I get the error “Device not connected” no matter what drive I select.
I have uninstalled (complete uninstall) and reinstalled the software three times now and checked out the USB ports and cable. I have even tired a different revision of the ROXIO software hoping for an upgrade over the Version that was working but that too has failed. Then I went in reverse and went to a lower revision of the software and that too has not worked.

Last week the system was working fine. I am using V4.5 Media Manager. Com ports are all ok and open and all software has been updated for them. In addition, and as usual BB tells me it a problem with the software and not the phone.

PX Engine Update did not work also...

If the software is the blackberry version, they would have any relevant patches (it's highly modified and they're supposed to provide support)

[quote name='gi7omy' date='Sep 21 2009, 07:06 AM' post='291447']
If the software is the blackberry version, they would have any relevant patches (it's highly modified and they're supposed to provide support)

The software is ROXIO media manager inbedded in the blackberry download

http://na.blackberry.com/eng/services/desktop/

Here is where you go to get the download

This jamoke is starting to answer shop and argue rather than to do as suggested. He has another thread going with the same topic.

I am truly sorry that I made a mistake in posting to this to try and get some help with this ROXIO error. I am sorry that I even bothered you (or anyone else for that matter) and any of your people in/on this effort. You are apparently to busy to help and have more time to make names at me rather that try to help. I am sorry that I posted it in the general discussion tab rather in the “correct” forum page.
I will not be revisiting this site to look and see if anyone else has tried to help and I will be doing everything I can to get rid of ROXIO and disassociate myself with any of the software from that company.

You have a problem with the BLACKBERRY version - and support for that is from them.

They get a highly modified version to THEIR specs, Roxio don't 'support' it and no Roxio patch will work on it. It's all down to Blackberry

You posted in the Venue and Qflix forum. You don't have that and your post was moved to where more people would see it. You were given some suggestions here and I made a suggestion there. Did you try any of it? Did you get your phone from a source where you cannot download the updates from Blackberry. ATT, Verizon, etc?

Perhaps , if it looks OFFICIAL: Click this link.