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Full Version: problem editing video (from TiVo)
Roxio Community > Macintosh Applications > TiVo Transfer, Mac2TiVo, and TiVoToGo
Shane32
After discovering that Popcorn 3 won't allow you to edit video, I dropped another $100 for Toast 10. But I still can't edit video transferred from TiVo. When I click on the "Edit" button next to a TiVo source, I get the same window I got in Popcorn (which only allows you to edit the text) rather than the window I get with other video sources that has 2 tabs - Text & Video. The window I get with TiVo videos has an edit button, but clicking it brings the error message "Toast Video Player. This application requires Toast 10 Titanium in order to run on your system." Any ideas of what's going on or how to fix it?

More importantly, is it even possible to edit video from TiVo or has that been specifically disabled? Please help - I've spent $150 and still can't do the one thing that I bought the software for in the first place.
tsantee
I'm moving this to the forum where other TiVo users are active. Obviously the Toast Video Player should launch. It is the editor where you mark the segments you want excluded. I don't know why it isn't recognizing that Toast 10 is installed. You may need to trash the Toast plist and prefs files in your User>Library>Preferences folder and relaunch Toast.
Shane32

Well, for some reason it now works. Weird. Thanks for your help, both here and the other thread.

I found out after I bought Toast that there is an upgrade price of $70 for owners of Popcorn. Since this option was not publicized anywhere on Roxio's site (at least not in a easy to find place) do you think Roxio will refund me the difference? Or how about simply returning Popcorn? And if they won't refund any of my money, do you know if it's possible to unregister your license and sell it to someone else?
tsantee
QUOTE (Shane32 @ Sep 22 2009, 09:06 AM) *
Well, for some reason it now works. Weird. Thanks for your help, both here and the other thread.

I found out after I bought Toast that there is an upgrade price of $70 for owners of Popcorn. Since this option was not publicized anywhere on Roxio's site (at least not in a easy to find place) do you think Roxio will refund me the difference? Or how about simply returning Popcorn? And if they won't refund any of my money, do you know if it's possible to unregister your license and sell it to someone else?

When you buy directly from Roxio they have a 30-day refund policy. I'd contact them about getting a credit for the discount you are entitled to, but if that's a too much hassle just get a refund for Toast 10 and make a new purchase at the discount price. The only thing you'll need to do then is re-run the Toast setup assistant and enter a new registration code.
Shane32
Cool. Thanks for the info. I guess the easiest thing will be to just ask for a refund of Popcorn since I want to keep Toast.
BJMcBean
QUOTE (tsantee @ Sep 21 2009, 08:04 PM) *
I'm moving this to the forum where other TiVo users are active. Obviously the Toast Video Player should launch. It is the editor where you mark the segments you want excluded. I don't know why it isn't recognizing that Toast 10 is installed. You may need to trash the Toast plist and prefs files in your User>Library>Preferences folder and relaunch Toast.

Thanks so much for this hint. I was having the same problem and followed your instructions. It works fine now.
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