I read the post about the registry cleaner and tried the fix. I have Windows Vista and rec'd msg that the CD Key was not correct. My EMC 10 version is an OEM from Dell 9.0DE. Besides going into the registry, I am not that experienced, will the fix be to upgrade and if so, help with that please, a novice user for family use. When I registered my OEM version I rec'd a key # and and I also tried the OEM (pre-insalled) CD Key. If I re-install from the OEM CD will that effect the registration. I am preplexed, I don't mind the purchase of upgrade, it is the clean install that causes me grief, been there with another computer in the past.
Thanks for your help.

I am so confused. This is the target address I get when I try to execute EMC10.

"C:\Program Files\Common Files\Roxio Shared\10.0\Roxio Central36\Main\"

Shoes,

In July in THIS TOPIC you appeared to successfully upgrade from an OEM version of EMC 9 to a full version of EMC 10. Was that not so?

If that was so, what does it mean when you say "My EMC 10 version is an OEM from Dell 9.0DE" and "I read the post about the registry cleaner and tried the fix." ??

What version are you running, and why did you try "the fix", and what "fix" did you try ?? I believe you're confused - you're confusing me.

In July -08 I did do upgrade to EMC 10. My Dell came with the 9.0DE and thus the upgrade to the 10. I have only upgraded once 7-08. To add more confusion, on my acct with Roxio, I have registered the EMC9.0DE, EMC9, EMC10. I have an update order # 7-08 and my ard copy in had is EMC 9 Suite.

I do not use this program that often, but I like it when EMC and me are on the same page. Note sure how I got here, but please believe me I am not one to change, and not quick to add new programs etc.

I tried the fix because that was a possible fix for EMC10. Sorry your confused but I am setting here looking at this.




Could I just reinstall the EMC9 Suite?

nm, I must have a hard copy of EMC10. Currently on the hunt for it. 2 options for me as I c/it. 1) find and re-install or buy a new one. Do I understand that the I will not have to do the clean install? Thanks for your help, must be the "part timers setting in on the "b-boomer".

Shoes,

I'm taking a HUGE guess here, and feel like I'm using Jim's Crystal Ball. Tell me if I'm guessing right.

[1] You have been using EMC 10, and suddenly it stopped working.
[2] You tried the version 10 Repairer file from Roxio, but because you were using Vista that didn't accept your key.
[3] You think you have an installer copy of EMC 10 on disc, but haven't found it yet.
[4] You are using some sort of Registry cleaner which you think might have caused this problem.

Am I right with those four guesses, please?

If I am, you are going to need that EMC 10 installer disc, so please find it if you can.

Regards,
Brendon

U r good Mr. Jim.
Right on 1,2 & 3, and probably 4. I use Norton from Symantec. But I had that from the get go. I read a post that causes me to wonder-guess if that could have been the cause.
I am a nerd about keeping my programs and have note books and files for such. Can't figure out why the EMC is mia.
Also, good there have been a problem with the fact that I had not upgraded to the Vista Service P2?
Reason for the question, in compatibilty the default mode was "use with Vista Service P2. (?)

EMC 10 installer disc is NOwhere to be found. I have 7 & 9.
Only option to purchase another.
?1 your recommendation EMC 10 or Creator 2010.
This will be it for me the hassle is not worth it. The program was working just fine and now will not execute. It is there, saved programs, pics, music I can see but useless at this point, dead in the water I am.
I am simple minded and so in case the problem is user , I will bit one more time.
?2 will i need to do the Clean install and if so how will that effect the copied programs, pics, and music that i copied and saved in another folder since they were created with EMC 10.
I didn't copy the files when I upgraded EMC 9 to EMC 10, so I learned something there.
Your reponse has been appreciated and helped to get on with it and purchase the upgrade

Hello Shoes,

Please read THIS POST. It explains what happens that disables your EMC 10, and gives three ways of recovering from that misfortune.

[1] You can't reinstall without your EMC 10 installer disc.
[2] You can't import a copy of the broken registry key because you don't have a saved copy of it.
[3] Roxio's Repairer 10 from here might work for you, but you need your EMC 10 install CD-Key to run the Repairer and often it doesn't work in Vista for some unknown reason. Do you still have that CD-Key?

Now the two questions you asked:
-I'd suggest that EMC 10 is a pretty good suite, and it would be much better to repair it than to have to buy Creator 2010. I'm here to help you, not to sell you things.
-If we can't "repair" it, I would suggest a simple re-install. A Clean Install would only be needed if the programs won't simply reinstall. A Clean Install shouldn't affect your copied projects, pictures, and music just as long as they're saved in a folder that's not attached to any folders the Clean Install wants you to delete. Just keep them in their own folder somewhere safe.

Regards,
Brendon

I did read that post and tried the EMC repairer, I have the CD key and it didn't work, I have Vista. I have the shipping evelope, the purchase order, it as though the EMC 10 disc self destructed. Unbelieveable.
I thought the EMC 10 was the best way to go, thanks for you suggestion.
I have copied and stored the files, hopefully in a safe place.
Thanks for your response and I will be back for assistance when get new EMC10.

Some success. As a last resort, did the update for EMC10. And now I have EMC10 back up and running with no apparent loss of files. Whoa who!.
New ? Can I now copy or create a disc for EMC10?

yep - if it's the downlad, open that with winrar or winzip and extract to a temp folder - burn the contents of that and you have a backup disc

new ? I have a critical update dated 12-08, somewhat reluctant to do that at this point until which time I am sure I have everything in order. Under the circumstances, that I can not find originial EMC10 disc.

If you have lost the original installation disc, you are up the proverbial creek. There's no way to back up something you don't have

Shoes,

[1] Please immediately go to post #8 above, read the thread that's linked there, and BACKUP the registry key before it gets broken again.
[2] Please click on my screen name above my picture to the left of this message, and hit 'send message' to send me a private message. Please send me an email address in that, so I can discuss something with you in email.

Regards,
Brendon

Help me with [b]BACKUP the registry key[b], before it is broken again. I am clueless.

Follow the instructions by Brendon in post #14.

Hi Shoes,

No worries, or as they said in Australia when I was there last week "Too Easy Mate".

Since you successfully applied the EMC 10 update, you're now running EMC 10.1, which is
Version: 10.1.226
Build: 112B26A, R03

Now, Soxio fixed that faulty registry key in 10.1 so you will no longer have the problem with your Norton program.
There is no need to back anything up now, because they shifted their registration info in 10.1 from a faulty key to a place of safety.

You're all fixed, but really should keep an eye peeled for that EMC 10 disc in case you ever need to reinstall it to another hard drive. Oh, and make sure you burn a copy of that big 10.1 download and put it in a safe place.

Cheers,
Brendon

tx mate, but not so fast - just how do I burn a copy of the 10.1 download, since I have now opened it.
Surely you have given me more credit than i deserve, I am a rookie, but I am trainable and learning more with each click of the mouse.
I asure you that I remain on the hunt for the mia EMC10, and not to hopeful at this point.
I am sure that I will have to purchase a new one but hopefully not until I am ready to advance onward.
At the present I am pleased to be able to execute what I do have. tx for all your help,but please reply about how to burn a copy of the 10.1 download. shoes

Open it with winzip or winrar (the download) and extract to a temporary folder. Burn the contents of that to a disc and there you go - one backup disc

For the life of me mate, I can't seem to comprehend how to burn a copy of the 10.1download. It must be so simply.
If the file had not yet been unzipped, but I have opened and used it. Maybe I really don't it anyway unless the mia EMC10 should found.
That being said, I am once again a very happy user of Roxio EMC10, until next crisis.
tx for the help, shoes.

Shoes,

The handiest way to burn the 10.1 download to a disc is to unzip it to your hard drive, and then use 10.1 to burn the material to a data DVD. If you're uncertain about unzipping it, you can always burn it to a data DVD as a Zip file. It is about 760 MB as a zip, or 1800 MB unzipped on my machine.

Which part are you uncertain about? The unzipping, or the burning of the files to a data disc. If it's the unzipping, what program to you have to handle zipped things? Do you have WinZip or WinRar ?

Uncertain, because, ? the download update file is no longer a zip file, since I have opened. True or false?

It's actually a self-extracting zip and winzip WILL open it

False!

When you open a zip file, you copy files out of it but the original zip file stays untouched.

tx but the best I can determine is I do not have a zip file for Roxio or Sonic.
Here is what I think, once the download was completed, I opend it and then run it with out saving it. Does that sound like a possiblity, as to why I can't find a zip file. I can find roxio C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Roxio Easy Media Creator 10 with iconshort cuts for the various function of EMC10 ie: backup (files pics music),video wave,video copy,sound editor,photo suite,my dvd,music disc creator,media manager,label ceator,easy media creator 10 suite,creator classic, cinePlayer.
I have searched for zip files and find files unrelated to roxio/sonic or even the date. Except I did find where I did the download of the EMC10 manual and it is an adobe file.
Once again somewhere between here and hopeless.
tx again for ur help

You didn't download a 'zip' - you downloaded a self-extracting archive - it's a .exe file but that can be opened with winzip.

Right click on it and use 'open with'

I think the most likely name for the file you downloaded will be something like RoxioEasyMediaCreator10.1_FA80AA50R13.exe, only yours might show different numbers where mine shows FA80AA etc.

If you search your system for RoxioEasyMediaCreator*.exe which will be somewhere around 760 MBs, setting the search to look for hidden and system files, then you should soon find out if you still have the file.

It's always a very good idea to back up downloads, especially if they're big ones. If you didn't back it up at the time, I think your Norton program will have deleted it from wherever it downloads to - but we can hope.

If it has gone, your options are
[1] Forget about it and hope nothing ever goes wrong [but something is bound to break sometime!!]
[2] Download another copy and back that up the moment it's finished downloading

Good luck,
Brendon

It must be gone, I have searched by date, .exe, looked in every file folder of roxio emc10 find all sorts of .dlls, applications, all with the date of 10-17-09, the date I updated/upgraded. I know that I did not save to file, just clicked run, one reason is because I was so sure downloading the upgrade was not going to make a difference. That is what happens when you think you know what your doing.
So as you suggested I have deceided to forget about it, and reluctant to do another download because didn't want to add to the mayhem that the mia EMC10 has created.
So for now I am going to remain as I am, up and running. but I do have 1 more ?
Is it possible to burn a back up using the EMC data back up and recovery disc option?
tx brendon, gi7omy & ogdens, for your help. later shoes.

Not really. The only backup which would help you at this point is a complete system backup with an imaging Backup program like Ghost or Acronis which will make a bootable system backup of the whole of your system disk.

To explain, software you put in your system can be "portable" - doesn't matter where you put it, and it doesn't have to be installed to run
or
"installed" - where it has to stay in one place and tell the registry where it is, and where its settings and its support files are.

The first type can be just backed up, and will run when restored anywhere. The second type [and EMC 10 is one] needs to be restored to exactly where it was first put, and its "path" and settings all need to be inserted in the Windows registry, and its support files all need to be in the directories that the registry has been told about.

So you see EMC 10 can only be backed up in a full system backup, where the registry and all the support files and directories are restored exactly as they were. Just copying some program directories and files won't backup the program. You need the whole system.

So you're back to your two options, I'm afraid, and always SAVE and backup any installer file you download.

Tx, just as I thought. later shoes.