My EMC 9 has worked well for a couple of years and I am happy with it. A Few days ago the desktop shortcut went dead and I got tired of going to the 'all programs' menu to open the program I want to use.
I am using windows XP Media center with SP3, wmp series 9, & IE 8. I have reinstalled and done a clean install following the instructions I printed from Roxio support. I have D/Led and installed the update ( 9.1?). I keep my programs up to date, but checked MS anyway. I did everything listed on the following forum entry - (http://forums.support.roxio.com/index.php?showtopic=18155).
Thank you folks for being there for dummies like me. This is not a critical issue but is just a pain. Harold.

So is there a question somewhere???

If you want a new shortcut......This is one way..... Start-All programs-right click on your Roxio program and select explore,you if you see a shortcut icon, just drag it onto your desktop.

Sorry, Tired. Question, How can I make my shortcuts work? Thanks, H.


Sorry, Tired. The shortcut that does not work is the one that looks like a blue disc. All of the shortcuts that look like a blue disc are dead. I tried the one on the 'all programs' list again just to make sure. Still dead and delivering the 'could not complete the last command because: Unhnown error' messege. Again, Thanks, H.

What happens if you left click on the "blue disc" icon?. We may have to go to plan "B".

Do you mean that you can't even start the programs by going through "All program"?
If you can't start it that way then shortcuts is the least of your problems.

Can you start any of the EMC 9 programs via the Start?All programs method?

" A Few days ago the desktop shortcut went dead and I got tired of going to the 'all programs' menu to open the program I want to use."
I have not tried all of Roxio's programs that are listed in the 'all programs', but the two that I have tried work well. What I meant was that the 'Roxio Home' shortcut (the bule disc) in the 'all programs' list does not work. I am sorry if my confusion is rubbing off , Thanks again, H.



All of the 'Roxio Home' shortcuts (the blue disc) are dead. Later,H.

Hello; Do you need more information? Thanks again, Harold.

Your program has crapped out. Do you run a registry cleaner? If so, that may have caused the problem. If you did a reinstall with your anti-virus on, then the items that were to go into the registry didn't!

Clean install after you prepare your computer for the installation.

Do not run a registry cleaner or at least set it to ignore the Roxio items.

Thank you for responding. Those are the instructions I followed when I did a clean install. The only reg cleaner I used was when I was doing the clean install of Roxio. The Anti-virus was off at that time. The only new thing I have installed lately is an external H/D. An HP 1 TB back up drive model # md1000h. Thanks again, H.

Try this:

Open My Computer> Local Disk(C:)>Program Files>Common Files>Roxio Shared>9.0>Roxio Central33>Main .....you should now see this page

Click to view attachment

Do you see the Roxio logo,if yes, adjust you screen size

Click to view attachment

and left click on it and drag it over onto your Desktop.

I did as you said and got the same results. Then I tried clicking on the shortcut there in the file where you showed me without dragging it out to the desktop and got the same results. A little window that says "could not complete the last command becaus: Unknow error" Thanks, Harold.

When you did the Clean Install, did you follow ALL the steps as outlined, did not skip any steps or add anything. I am out of ideas, it would appear something is screwed up in your install.

I printed the instructions and followed them to the letter. I wish I could say I missed or skipped something. If the program would just quit completly I could justify spending the money on a new one.

I guess you will have to live without a shortcut, its not that big a deal, you will get used to it.

I have many programs installed without shortcuts, in fact most, only the ones I use most often,

OK. I am almost ready to accecpt defeat. I went around and deleted all of the shortcuts and noticed a new shortcut for 'disc copier' on the start menu that worked and so I moved it to the bottom of the screen. That is the one I use the most. Only a marshmellow short of a happy camper. Thank you for your help and steering me. Harold.

I am changing my mind as I have lost the Jukebox disc burn feature. I remembered something that might make a difference. The clean install I did was set up for Roxio 2009, not 9.1. Please tell me how to do a clean install for Roxio 9 ( EMC suite 9). Thanks again guys, Harold.

Clean install for EMC 9 in XP here. Scroll down or search the Kb for Vista.

Thank you, will post results tomorrow, Harold.

Its very confusing....there is no such program Roxio 9, there is Easy Media Creator 9 (circa 2006....which is were you posted), and there is Creator 2009 (circa late 2008)....in between the two was Easy Media Creator 10 .....we (your fellow user's on here) have no control over why Roxio came up with this confusing numbering system.

Good luck

OK, I'll post it today. I printed the procedure and followed it to the letter. I have the same problem and may have spotted the cause. Right before the reinstall I looked at the startup menu and there was some Roxio .exe files. these files are in the sony/windows files and cannot be uninstalled without buying a new operating system. Do you think that might be the source of my ills? Thanks again, Harold.

??????? Sony/Windows? Do you have a Sony computer ? Where did you get the idea that you can not remove the Roxio files without buying a new OS?

Short story; Before I got this computer I was using 'Nero' for all of my stuff. When I got this thing I installed my 'Nero' and it would not work no matter what I did. Nero would crash or stop and freeze the whole computer. I called Sony and spent a few days trying to figure what to do. The end result was Sony said the conflict between Nero and the installed Roxio was the problem and ( wait, here it comes) because Roxio was part of the operating system it could not be removed and have an operating system left. I do not remember the exact words but that is what I heard them saying. I went out and bought Roxio and have had a no problems until now. This is my 2nd Roxio program, both have worked fine. Do you think I could/should get rid of these. It would take a while hunt them down. I recently got an HP external H/D for back up and could use an excuse to try out the backup future. What do you think? Thanks again, Harold

I did not mean to ignore your post ( I know you hate ignorance). I just didn't see it. Sorry about my choice of words. I see you figured out what I meant. A while back you said that 'we may have to go to plan 'b'. I have tried everything I can think of and all that has been suggested. I am now ready for 'plan b'. Thank you for responding, Harold.

Have a look at this http://forums.support.roxio.com/index.php?showtopic=14713 maybe its worth a shot.

ogdens; OK, I have read or scanned the links you recommended and will try my 3rd clean install. The reason I am willing to do one more is that this set of instructions tells me that 'Xingtone Ringtone Maker' is a Roxio product. I did not know that on the other installs so it did not get removed. This install is about the same as the last one but I will print it and follow its instructions to the letter. Do you know of any other Roxio products that do not start with 'Roxio' or 'Sonic'? Also, This link says that I can select 'custom' install and not install some of the programs that I do not use. Please give me your thoughts on that. I also hate 'Drag to Disc' but he says that I have let that one in. Do I need to install the 'Content' disc? He implied that it was not required. Thanks again for you time and help, Harold.

Sorry, Iforgot to say I am not going to do this clean install until I hear from you on my questions. Have a good weekend, Harold

All the questions you are concerned about are answered in the link in post #25, read all of it.

OK, Got it. I reread all of it and sure enough there it was. I will try and do this tonight and let you know how it comes out. Thanks again, Harold.

Darn, shucks, rats, & sonofagun. Same problem. Printed instructions and followed them one step at at time. I am not knowagable enough to try stuff on my own. I did notice one thing, This set of instructions did not say to disable the startup menu like the other one did. Thanks, Harold.

I think that you have done all that you can. It appears that you may not get it back without doing a format C: To me, it isn't worth doing that, but that is really up to you.

Yeah, looks like. I will monitor this thread for a couple of days in case someone comes up with something. Thanks, Harold.