QUOTE (seriousting @ Sep 19 2006, 01:59 PM)

this is the first time i am trying this and it says 'the backup device repported an unrecoverable hardware error. Ref: 07-12-23-003E02
Need more info. What drive, what media, system specs, which program (Roxio Backup or BUMP)? Does the drive have any problem with any other software?