All other Roxio products work fine. But VideoWave NEVER opens and instead gives me the following error. VideoWave MAY have worked previously, but I don't remember, it's been a long time since I needed to use it.
Please advise, in detail, repair options. NO ROXIO DISK AVAILABLE...PROGRAM PURCHASED AS A DOWNLOAD.
VideoWave has stopped working
Windows can check online for a solution to the problem.
...Check online for a solution and close the program
...Close the program)
**View problem details...
Problem Event Name: APPCRASH
Application Name: VideoWave14.exe
Application Version: 220.127.116.11
Application Timestamp: 50174e1e
Fault Module Name: VWUIControls.dll
Fault Module Version: 18.104.22.168
Fault Module Timestamp: 50174b89
Exception Code: c0000005
Exception Offset: 000a8167
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
Additional Information 1: a0fa
Additional Information 2: a0fa161ba03fc2d351d80b5fd5f8f308
Additional Information 3: 0a2c
Additional Information 4: 0a2cd209b9266f93e77213a282a17d33
Read our privacy statement online:
If the online privacy statement is not available, please read our privacy statement offline:
MY LAPTOP SPECS:
ACER ASPIRE V3771-6470
Intel Core i3-3110M CPU @ 2.4 GHz
64-bit Operating Sys, x64 based processor