I cannot get it to recognize the USB card prior to or following opening the software. I have exhausted all options I can think of from reloading software to trying new cables from the vcr, to begging roxio tech support to give me advise. He kindly gave me a list of steps that were obviously IBM related. When I explained that he apologized and agreed he had made a huge error. Wanted to research it some more. Came back and told me to reload software, yet again, but still nothing has worked. I hope Best Buy will refund me my money. They have a no refund policy on open software, which I understand, but it doesn't work.