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Camoflauge_11B

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About Camoflauge_11B

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  1. Camoflauge_11B

    Livestreaming Problems

    yeah I am sure I wasn't the only one that made it possible. I am sure that with all the complaints coming from every direction that when I made them look into it i'm sure they saw a bigger complaint base. I am glad that they stepped up and everyone is u and running. Yeah xsplit allows to do things that roxio won't allow like effects and cams etc. Some people like myself don't have a super pc that can run these big programs at once, like I said I used to do it but took a big hit in quality. That's why I bought roxio because it was all in 1 and now my quality has improved very nicely.I hope roxio makes a patch so we can add cams and effects to make our channels even more exciting. Last night I was able to put in a full night of streaming and my viewers were so excited to finally have me back and I had a blast.
  2. Camoflauge_11B

    Livestreaming Problems

    Sorry for not being around keeping you guys informed on what has been happening with this whole issue. I wanted to start off by saying live streaming does in fact work !!! Open up roxio > click help > check for updates and wait for a few > then download !!! I just tested it out and I am back up and running. I wanted to say that I contacted Corel and spoke to their support and they were not willing to look into because they said it's not a programming issue which made me scream at them. Anyways after fully explaining everything, pretty much exactly what I posted originally on here, they finally agreed to have someone look into it. I contacted them a few days later and they said they see the problem and should be working on it which obviously they did. So roxio is working again and if people are still having problems please keep posting about it, but like I said I just did a test run and it 100% works THANK GOD!!!!
  3. Camoflauge_11B

    Livestreaming Problems

    That is sad to hear
  4. Camoflauge_11B

    Livestreaming Problems

    Now all they have to do is make another path for twitch
  5. Camoflauge_11B

    Livestreaming Problems

    Here when we login we are directed to a path
  6. Camoflauge_11B

    Livestreaming Problems

    Thank You Jim for this type of response. This is the kind of responses that are expected and I am very happy for this. And I noticed that, is Corel taking over Roxio? Well I will try Corel as well to see how soon we can get this fixed. Everyone here keep up the good work and hopefully all of us can get back to streaming and stop creating countless threads lol.
  7. Camoflauge_11B

    Livestreaming Problems

    So the best way that I can see to contact roxio is by facebook or twitter. I went to facebook and posted on their page, but haven't heard anything yet. So far their best answer is we will contact twitch and figure it out, but there hasn't been an update to that posting since about a week and a half ago which is still not acceptable in my books. At least they are aware that a problem exists.
  8. Camoflauge_11B

    Livestreaming Problems

    I called the headquarters number and I don't think it's an active number, SHOCKER lmao.... Like I said I am not that type of person to do something like that and I haven't, but let me ask you something. How else can we can the message across to them without having to spend money. Obviously we need some form of a mediator to help us on this. Who else can help us, I am very open for suggestions.
  9. Camoflauge_11B

    Livestreaming Problems

    I know what you mean, if you go to the support tab and then go to support forums it directs you to here. Very easy to understand why everyone thinks our voices should be heard on these forums, but this is not the case. I have NEVER dealt with a company website with absolutely no support from the company, but this is the way the have it set up. Even though you went to social media sites, I still don't feel confident in knowing something is going to be done about this. I went to the BBB site and I was very happy to find out that there is a section just for vets. This country doesn't like it when companies eff over vets lol. So I was in the process of doing my complaint and saw a number for roxio's headquarters. I did not file the complaint YET because like I said I am not this type of person. So I will be calling them shortly and I will come back on here to update the conversation. I know filing a complaint with the BBB seems drastic, but we, as consumers need this type of a mediator seeing how there's not much we can do on the forums. I will keep ya posted
  10. Camoflauge_11B

    Livestreaming Problems

    Like I am on the verge of reporting roxio to the BBB. I am in no way shape or form this type of person that would go out of my way to do something like this. It feels morally wrong to me, but what else are we supposed to do on this matter. It doesn't take 2 months to patch a product. And I, as well as others, deserve at least something stating that something is going to be done. I understand that they don't come on the forums, but how do we even know what's being done about this or if anything is even being done about this. To, it's just bad business!
  11. Camoflauge_11B

    Livestreaming Problems

    I simply defended myself from uncalled for insults!!!! And I understand that Walt and yourself come on here to help people and we do appreciate all that you try to do, but it is mind blowing how this company conducts themselves. If you guys don't work for roxio directly then you guys should not get offended if we say bad things about the company. I have a long list of choice words I can say about roxio right now, but you shouldn't take it personally..
  12. Camoflauge_11B

    Livestreaming Problems

    LMAO!!! Calm down before you have a stroke old man. Now why is it that they don't monitor their site. I mean have at least 1 person checking the site out for problems with products. Then they can see that they have a serious issue on hand that needs to be fixed. And why on earth do you have 24k posts if you don't have some kind of direct contact with roxio? Do you like to troll for fun or something? Why has there not been a single response from roxio stating that they are at least trying to work on it? Think about the new customers that bought this product. They do advertise that you WILL be able to stream to twitch. They spend their money and experience this disaster with no help in sight. How is this fair to them or to any of us at all? Instead of failing at insulting people, maybe you should direct your efforts into trying to help people get this resolved. This way you won't have to listen to people screaming from their soap boxes.
  13. Camoflauge_11B

    Livestreaming Problems

    Oh and by the way, if you need to contact roxio customer support you need to search online to bypass having to pay. From my experience if are able to find the number and call them they are not too thrilled to talk to you lol. I find it funny that contacting customer service from this site you are required to pay no matter what lmao. They don't even know if they can help you, but you have to pay to find out. Roxio, you made a great product, but you have made the worst company in history. A simple patch to fix a problem doesn't seem like it's worth your effort to make your customers happy. You are about to lose a good portion of your customer base. I would imagine that you guys would be working on another product that allows casters to add camera and other visual effects, but who wants to buy another roxio product in the future
  14. Camoflauge_11B

    This No Longer Streams To Twitch.tv, Beware Buyers...

    know whats funny that people say this is just a user forum and we need to contact support directly. If you click on the support tab and go to join a discussion it brings you right here. Forums on a website are not meant to be users ONLY. The company needs to have their customer service people on here helping out with problems. How are users the 1st line of service for a product they did not create or program etc. I understand that people have had the same issues in the past and know how to fix things, but roxio needs their support team on here which they do not.
  15. Camoflauge_11B

    Livestreaming Problems

    So I notice that there are a lot of problems with this and to no surprise there are not a lot of answers on how to fix it. Also a lot of people are not understanding what the main problem is. That pinned topic kinda goes into detail, but doesn't fully explain it in lame mans terms so i'm gonna go into detail about this issue. jtv and twitch used to be one service and now they are making it 2 different sites. Think of it like jtv and twitch were connected by a bridge. We would go to jtv then cross the bridge over to twitch and this is how we were able to stream. They decided by separating jtv and twitch they blew up this bridge. When you go into the settings on roxio the login has Justin tv log in info, NOT twitch. SO WE ARE GOING TO JTV AND WE ARE STUCK THERE. Our twitch id's are NOT ALLOWED TO ACCESS JUSTIN TV's site and will NEVER be able to. You actually have to make a brand new account for jtv which does us no good since most of us have a following and we do not want to stream to jtv. Now I know why the new roxio customers are extremely upset by this and are saying false advertisement. This is actually not true, roxio was able to stream to twitch for a while, I did it for just over a year, jtv and twitch decided to make changes and block the cross over. IT IS UP TO ROXIO TO FIX THIS!!!!! So now that it is up to roxio to fix this, WHERE THE EFF IS THE PATCH ALREADY!!!!! Roxio doesn't feel that enough people are complaining about this in order to do something about, in fact they don't even come onto the forums which is mind blowing to me. Here is why not everyone that is a roxio customer isn't on here blowing up the forums. 1) Twitch streamers that have pro accounts (which is paid for by the user) have been grandfathered in for now. Meaning they are still able to cross over the bridge to twitch. This will not be forever! They will soon if not already have blocked them as well, but to the best of my knowledge they are still able to stream. 2) Not every roxio customer streams so they don't even know there is a problem with the product 3) Not every roxio customer uses roxio to stream, they use it as a capture card and use other programs like xsplit or obs to broadcast, so they don't even know there is a problem either. Now it's easy to say just use those programs for now, in fact roxio customer services has said this as well, simply mind blowing lmao. Not every person has a rigged up pc where we can run these resource hogs at once. I used to do this with happauge and xsplit, but took a big hit in quality which is why, and others, have bought this product being all in 1. Now my quality improved greatly and I am happy with roxio, until now. This seems like such an easy fix, roxio needs to contact twitch and say, Hey! SInce this change you have caused major problems with our customers, how do we direct them directly to your site. Twitch says, this is how! Roxio then patches and there we go, we are back in business. I am sure that people that monitor these forums have some access to the company people and should have been talking to them already, but it doesn't seem this is the case. I hope this posting gets pinned for everyone to see and I hope with me explaining this better that everyone has a better understanding of what has happened and I hope roxio will actually do something about it. I am gonna go above and beyond to contact roxio's higher ups about this, the 1st tier of customer service is the worst I have ever seen and I am glad I never have to deal with them, but I clearly need to find a way to go higher up the ladder for this issue. I will come here and update everything I do. ​​​TRUE STORY!!!!​​​ I contacted the 1st tier and mentioned this problem and they wanted me to pay $25 for them to help me. I said I don't need help personally, me and others are all having the same problem and you can't solve this problem on a case by case basis. But, I am a man of my word, I would be more than happy to pay the money if, and only if, you are able to get me live streaming, if you can't then you don't get paid. I think this was a fair offer, but of course they did not want to spend another second on the phone with me lmao.
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