Hi there,
Sent an email up for warranty support as I installed today and cannot seem to find the issue... hoping someone here will have a better idea!
Installed program without USB attached, ran program, no kinks. Went to capture video, plugged in VCR to the USB adapter and plugged into computer when it prompted me. I immediately got an error saying it ran into an unexpected error. Program was closed. Every time I open the program, as soon as I choose my option of recording a DVD or VHS, it generates the windows error. However, I can move the error aside and the program works fine. The record path properties work, 16:9 etc. etc., video looks to be what is expected. But there is absolutely no sound. I believe the error may be in the driver for the USB-RCA adapter... but cannot find this anywhere on the internet.
I attempted the repair after reading these forums to no avail, following directions to a T. I have not attempted a full uninstall/reinstall but I highly doubt that will help. Please advise.
Regards,
Kevin
Operating System:
Windows 2.6.2.9200
CPU Type:
Intel® Core™ i7 CPU 950 @ 3.07GHz
CPU Speed:
3.07 GHz
System Memory:
17.17 GB
Video Card Model:
NVIDIA GeForce GTX 760
Video Card Memory:
4.19 GB
Video Card Driver:
nvd3dum.dll
Primary Display Resolution:
1920x1080
Secondary Display Resolution:
1920x1080
Hard Disk Size:
1 TB
Hard Disk Free Space:
874.64 GB (87%)
Download Speed:
4.76 MB/s (38 mbps)
