Dear every one.
I Have a Computer A, i installed successfull, using RGC very good.
However, I plug device on a Computer B. Computer is old computer. When i install software, also use other software, computer appearance "blue green", then shutdown. I have been shutdown from 10 to 15 times.
Then, I unplug device on a Computer B, plug on a Computer A
Computer isn't not recognize Roxio Game Capture HD PRO.
- Try, plug on Computer C, however computer C also not display "recognize " or "not recognize ". Means Computer C not change everything when plug on Computer C.
- i think, usb cable have failed. I buy a new usb cable, plug on three 3 computer, also has been above statement.
- when i plug usb cable from RGC on computer. Device's light still turn on.
- RGC software installed correct.
- I also plugged usb cable to other's port on computer. but has been above statement.
Must i do to recognize device?
If not using usb cable, i can using other way?
I bought this device on 2 months. I don't live America.