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Johnny D.

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About Johnny D.

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  1. Hi Jim: I got an idea to try installing the Creator NXT pro 4 on another computer. I installed it on my son's computer and it is working perfectly. All the programs open up. His operating system is also Windows 10. Therefore, we can conclude that there are no compatibility issues with Windows 10. The only thing I can figure is that there must be some program or app on my computer that is keeping the burn disc image and copy and convert video from opening or interfering with it. Before I start haphazardly deleting apps or programs, I was wondering if you could help me narrow it down as to which ones I should focus on. Or is there a program on line that you could check compatibility between two programs? Thanks, Johnny
  2. I give up. I am back where I started after trying the above fixes. Either I have a bad piece of software or there may be compatibility issues with Windows 10 that Roxio has not resolved. Unless you have anything else for me to try, is there anyway I can get my money back on this or possibly have Roxio send me a new Creator NXT 4 Pro disc? Johnny D.
  3. Jim, I tried the repair you suggested. It did not work. The burn disc image does not open either. The other five programs seem to work just fine. One other thing I forgot to mention. When the burn disc image and copy and convert video freeze or fail to open, it will not let me shut down my computer when I click on the shut down icon on my computer. I have to press the power button manually to shut it down. Any other suggestions?
  4. Hi Guru: I have upgraded to Roxio creator nxt pro 4. When I try to open copy and convert videos, it freezes and will not open. I have uninstalled and reinstalled it three times, but I get the same result. Any suggestions on how to fix this? My operating system is Windows 10 pro. THanks, Johnny D.