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About crich8136

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  1. I am transferring family videos to DVD. Everything seems to be working except that there are periodic breaks in the sound. The picture continues but the sound quits for 1 - 5 seconds and then resumes by itself. There is also a second issue: Sometimes there is a clicking sound in the background. It comes and goes in volume and sometimes is not there. I didn't see anything in the literature telling me how to adjust timings or other things that might affect the coordination between the vhs player and the Roxio software. Any help appreciated.
  2. crich8136

    Product Key For Vhs To Dvd3

    When I first bought the software I got a similar message. Called support and they referred me up to tech support. The tech folks send me a new key. I cleaned the disk before installing with the new key and found the new key engraved on the data side of the disk. If you have a key engraved on the disk, try it before you call tech support.