I installed Roxio Easy VHS to DVD 5 Plus in October of 2016 and used it several times successfully. It stopped working recently and I've done everything I can think of to get it back up and running to no avail. I tried to repair. I uninstalled and reinstalled. Now that I've reinstalled it, the drivers don't show up in Device Manager. You name it, I've done it. Any advice? I'm extremely frustrated. Customer service does not exist for this product.