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Orange County California

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Posts posted by Orange County California


  1. Could it be that the movie encoding took a long time and the drive or connection went into sleep mode? If so, you could make it a two step process: encode and save as disk image, and burn from disk image.

    No, the movie encoding did not take a long time and it is not in sleep mode.

    If you have other external devices connected, perhaps those can interfere, so try again without those connected.

    I don't have any other external devices connected.

    Maybe your connection cable has suffered from a sharp bend or rough handling of the plug; maybe the cable isn’t shielded as much as it should be (is it next to other electrics?); those could cause bad connections and a quality replacement cable could fix the situation.

    There is nothing wrong with the cable connection.  I was able to play a standard DVD on it and open a file on a CD-ROM with no problem.

    Anyway, I think the message is invoked because the software detected that something is wrong with the hardware.

    As far as I know, there is nothing wrong with the hardware.

    I have since upgraded to version 16 being told by customer service that would solve the problem.  It did not.


  2. After the Sony BD-R disc is finished encoding, an error message pops up and the disc is no longer burning.

    "Interface Error 4: The connection is not stable."  I attached a screenshot at the bottom.

    I have used the same disc since I got it, in fact, I last used in late October and it worked fine, until now.  I used it that following week and that's when it stopped working for no reason.  I haven't done anything to it to change it. Why is the error message coming up and why will it no longer burn discs? I checked my wire connections and nothing got unplugged as far as I can tell.

    I have since upgraded my Mac OS to High Sierra 10.13.4   Just now, I called customer support and after telling them I was using version 15, they told me to upgrade to version 16.  I put down my money and I'm STILL getting the same results.

    I have opened a case with customer support, but I am not hopeful they will solve this problem.  Last time I called customer support, they would not call me back.  They only communicate via E-mails and that is not a way to help me.  I wish they can connect to my computer so that they can solve this nagging issue once and for all.  I have a project that is due in two weeks.

    This is the feedback I got when I posted my issue in the version 15 forum:

    Could it be that the movie encoding took a long time and the drive or connection went into sleep mode? If so, you could make it a two step process: encode and save as disk image, and burn from disk image.

    No, the movie encoding did not take a long time and it is not in sleep mode.

    If you have other external devices connected, perhaps those can interfere, so try again without those connected.

    I don't have any other external devices connected.

    Maybe your connection cable has suffered from a sharp bend or rough handling of the plug; maybe the cable isn’t shielded as much as it should be (is it next to other electrics?); those could cause bad connections and a quality replacement cable could fix the situation.

    There is nothing wrong with the cable connection.  I was able to play a standard DVD on it and open a file on a CD-ROM with no problem.

    Anyway, I think the message is invoked because the software detected that something is wrong with the hardware.

    As far as I know, there is nothing wrong with the hardware.

     

    not_stable.jpg


  3. After the Sony BD-R disc is finished encoding, an error message pops up and the disc is no longer burning.

     

    "Interface Error 4: The connection is not stable."

     

    I have used the same disc since I got it, in fact, I last used it early last week and it worked fine, until now. I haven't done anything to it to change it. Why is the error message coming up and why will it no longer burn discs? I checked my wire connections and nothing got unplugged as far as I can tell.

     

    post-132020-0-54771600-1509694423_thumb.jpg


  4.  

    I’m pretty sure Apple DVD Player doesn’t play blu-ray discs. Also, there have been reports since around 2014 that Apple DVD Player refuses to see non-Apple external optical drives as valid DVD drive. Puzzling how you do that.

    Actually you're correct (and this was something I knew too). The only reason I played the BD on my OWC Mercury Pro drive was because I burned the BD disc wrong as mentioned above. Once I burned it right, I can't play it on the drive.


  5.  

    Somehow you created a Data disc, not a Video disc. That should not have happened if you continued from the procedure as implied in the screenshots of post #3.

    It is also likely a reason that the Samsung rejects the disc, as the DVD and BD standard says the disc should be UDF (among other details).

     

    If you start with Project Category [ Video ] at the top, then Toast should convert the clips to the selected format (DVD-Video, BD Video) and produce a valid UDF disc. This procedure does not have user settings for the disc format (Mac OS Extended/UDF/ISO 9660/hybrid/whatever); Toast takes care of that. So you may have to start over.

     

    OK, problem solved! After reading your last post, I decided to make another attempt to burn a DVD disc. When I opened Toast, I looked at the first page and believed that having it on the first choice, "My DVD," was a mistake. I clicked on the second choice, "DVD-Video," and that allowed me to burn it in the Universal Disc Format. And yes, it played in my Samsung player. A couple of days ago I left a message with tech support and followed up with them yesterday but they never got back to me. I'm happy to say I solved this problem with your help and without tech support's help!

     

    Thanks for your big help!

     

    8d0099576788923.jpg


  6. What is it you are trying to burn: a DVD or a BD? i burned both, both played on my OWC Mercury Pro drive, but not on my Samsung.

     

    What is the file structure of a DVD that you burned and that does not play on the Samsung? The DVD is a Verbatim DVD-R, can hold 4.7 GB and has a 16X speed. The Blu-ray is a Sony BD-R, can hold 25 GB and is a version 1.3 and has a 6X speed.


  7.  

    I think the settings in the screenshots do not relate to the lack of functionality of the discs. They’re fine. (Personally, my default is leaving the writing speed at ‘Best’, so the optimal speed can be negotiated based on disc specification and drive capability. But I don’t think writing speed is the issue here.)

     

    Please do not ignore the other questions: Sorry about that!

    - Which software player did you use to play the DVD and BD from the Mercury Pro? Apple DVD Player, came with my iMac.

    - Does the Samsung player give any message, when it can’t play these discs? "Cannot load this disc. Please check the disc."

    - Did you check the file structure and file system on the burned DVD and BD discs in your computer? I don't know if this answers your questions. For the Blu-ray, it is 13.84 GB, which is the same as the .mov file in my computer. On the disc it is a QuickTime .mov file.

    Additionally:

    - Do you have any success at all with recordable discs in the Samsung player? Burned by yourself or anyone else? It would be good to have confirmation that this player will play recordable discs (DVD, BD). Yes, they were burned in my old iMac back when the Macs had CD/DVD drives, something today's Macs don't have. The burning software for them was Apple's iDVD, which is now defunct. I should also add my old burning system was not capable of burning Blu-rays.


  8. I pretty much did most of the things you said and it still came out that I can't play my DVD on my Samsung (authoring for example.)

     

    Where am I supposed to find how to select the media size?

     

    I screenshot 4 pics, if you see anything where I need to make changes, let me know. Click the pictures if you need to enlarge them.

     

    By the way, the video file is supposed to be about 2.4 GB, but it's only coming up as 1.11 GB.

     

    62b02f575176863.jpg

     

    d467a1575176993.jpg

     

    5e739e575177013.jpg

     

    801324575177073.jpg


  9. Hi, I'm new here and this is my first post.

     

    I have an OWC Mercury Pro drive and Toast 15. I'm able to burn both a Sony Blu-ray Disc and a Verbatim DVD. I can play my DVD on my Mercury Pro but can't play either that or the Blu-ray Disc on my Samsung Blu-ray player. I did check both discs and I can verify both are burned.

     

    Why can't I play either on my Samsung Blu-ray player?

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