Yes my system exceeds the minimum requirements.
Windows XP Media Center Edition, SP2, all updates installed.
3.2 GHz Pentium D Processor
GE Force 6600 OC PCI-Express Video Card, most current drivers.
Yes I have all the updated patches for my firmware, software, drivers, yes I do routine maintenance to rid spyware, maleware, viruses and defragging.
I have done the clean re-installation process, not once, but three times now. I have reformatted the PC twice, spent 2 hours on phone with customer support listening to a whole lot of silence and snot-snorting from the "tech" on the other end, and still no results.
As to the comment about reformatting and reinstalling, it pops up very frequently all over these boards ( http://forums.support.roxio.com/index.php?...ost&p=72089 for one example ) that it seems to be the blanket answer to any issue. This is just completely unacceptable.
I have now spent 15 hours of my life and $99 bucks on something that I will probably never get to function properly unless I completely reformat my PC and ONLY install the bare minimum of software/drivers on the machine.
One piece of information that I have yet to see anywhere on the boards is this:
Evidently you get 90 days of free support when you purchase this product.
Limited support hours though, and they immediately told me to, yup, you guessed it, reformat and reinstall ( Yes, John at Roxio, they actually suggested a reformat and clean install as a start ) rather than try to determine what the issue could be.
I hope somebody at Roxio senses my frustration and actually cares enough to offer a solution rather than "reformat and clean install". Those options do not work. I have been there and done that three times now.
To anybody else reading this....
Has anybody been successful at getting their money back when you purchased EMC9 from someplace other than Roxio? I bought mine at the BX (Base Exchange, Air Force version of Wal-Mart) and they don't accept opened software for returns. I am almost ready to go this route as the frustration is getting to me. All I wanted to do was edit out the commercials from the shows I recorded on my TiVo...and I got a lot of frustration and lost a lot of stuff from my PC in the first EMC9 melt-down.