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Sylv

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About Sylv

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  1. Hi there. So i figured out that when I updated my iTunes to the latest version this is when I lost my transitions. So I uninstalled iTunes and Roxio, then installed Roxio again and everything is up and running nicely again. However, now I’m wondering whether I can download the older version of iTunes now and hoping it won’t disturb Roxio again. Thank you for your help. Sylvia
  2. Dear All. Thank you so much for all your great advice. I managed to convert all the files to mkv with DixX plus converter and everything was working fabulous, however, now I find that I cannot put any transitions in, the whole window is empty. Just wondering whether it would be a good idea to remove Roxio and then re-enter it. Any ideas would be very helpful. Thanks so much. Sylvia
  3. Hi there. I don’t actually have the SD Card or the camera. I only have the video clips. Thanks.
  4. Can anyone help please. I have about 180 small video clips from a Canon HD camera .MOV and just realised the clips are not compatible with Videowave as the sound speeds up and I only get half the sound in the clips. However, I have tried to convert all the .MOV files to MPEG 2HD in AVC but I cannot see this file ending in the AVC after downloading it onto my Windows 10 64bit. I have tried using DivX Plus Converter to try and get them converted to MKV but I get an error code 140? I am now stuck, would appreciate anyone's help on how I can get this files converted without losing any quality of course and getting them into Videowave. Thanks. Sylvia
  5. Oh my apologies, yes, screen resolution is 1920 x 1080 on an ACER K242HL monitor 24" I was using a BENQ at 2560 x 1440 resolution and same problem, small windows. I must say about 10 days ago I changed the DP to 150% and the Videowave DID enlarge it's windows, however, after changing it back to 100% that night and trying to increase it again the following day, it DID NOT enlarge the windows this time, just the wording as you will see in the picture attached. I did speak to Customer Service at Roxio and they said it was a Windows 10 issue?? So frustrating as it's so hard to edit anything with such a tiny window to work on. Thanks again.
  6. Yes, have tried changing it to 150% and higher but this only enlarges the wordings in the program nothing else and of course the rest of the computer.
  7. Wow!!! Thank you so much d_deweyright. Yes, I deleted the .dat file and all the images came back, THANK YOU!!! (I thought I'd posted this message already but didn't see it, so posting again, sorry if it comes through twice) Thank you Jim_Hardin too for all your help. Still having problems with the scale of the windows in the Roxio Pro 12 though. Using the program on Vista the windows are much larger, especially when editing music and pan and zooming, however, on my Windows 10, when I go to edit a photo/video the window that comes up is so small, I can just about work on it. I have attached two images. Thanks again everyone for your help. Sylvia
  8. How funny, it's the only W10 certified version yet the Roxio 2012 runs much better on Windows 10 and has much more available. Plus they both come up VERY small to work on. Thanks.
  9. Hi there, Yes, PC specs are: Intel® Core™i5 Quad Core Processor i5-6500 (3.2GHz) 6MB Cache Motherboard ASUS® Z170-P: ATX, LG1151, USB 3.0, SATA 6GBs Memory (RAM) 8GB HyperX FURY DDR4 2133MHz (2 x 4GB) Graphics Card 2GB NVIDIA GEFORCE GTX 950 - 2 x DVI, HDMI, DP 1st Hard Disk 480GB KINGSTON UV400 2.5" SSD, SATA 6 Gb (550MB/R, 500MB/W) 1st DVD/BLU-RAY Drive 24x DUAL LAYER DVD WRITER ±R/±RW/RAM 2nd DVD/BLU-RAY Drive 24x DUAL LAYER DVD WRITER ±R/±RW/RAM Memory Card Reader INTERNAL 52 IN 1 CARD READER (XD, MS, CF, SD, etc) + 1 x USB 2.0 PORT Power Supply CORSAIR 350W VS SERIES™ VS-350 POWER SUPPLY VS-450 POWER SUPPLY Processor Cooling Super Quiet Titan DragonFly Heatpipe Intel CPU Cooler Thermal Paste STANDARD THERMAL PASTE FOR SUFFICIENT COOLING Sound Card ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD) Wireless/Wired Networking 10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED) Firewire 3 Port IEEE 1394a Firewire PCI-E Card (2 x 6 pin + 1 x 4 pin) Operating System Genuine Windows 10 Home 64 Bit Monitor is an Asus K24HL 1920 x 1080p 24" (although I have tried different monitors and no difference. No setting changes have been made, all default. Vista specs were: Intel® Core™2 Quad Q9400 (2.66GHz) 1333MHz FSB (Special Offer) Motherboard ASUS® P5Q: DDR2, SATAII, PCI-e x16, 3 PCI, 2 x PCI-e x1 Memory (RAM) 4GB CORSAIR XMS2 800MHz - (2x2GB) Graphics Card 1GB ATI RADEON™ HD 4650 PCI EXPRESS 1st Hard Disk 500GB SERIAL ATA 3-Gb/s HARD DRIVE WITH 8MB CACHE (7,200rpm) 2nd Hard Disk 1.5TB SERIAL ATA 3-Gb/s HARD DRIVE WITH 32MB CACHE (7,200rpm) 1st DVD/BLU-RAY Drive 22x DUAL LAYER DVD WRITER ±R/±RW/RAM 2nd DVD/BLU-RAY Drive 22x DUAL LAYER DVD WRITER ±R/±RW/RAM Memory Card Reader INTERNAL 52 IN 1 CARD READER (READS XD, MS, CF, SD, etc) Power Supply 450W Quiet Dual Rail PSU + 120mm Case Fan (£24) Processor Cooling STANDARD CPU COOLER Sound Card ONBOARD 8 CHANNEL (7.1) HIGH DEF AUDIO (AS STANDARD) Wireless/Wired Networking ONBOARD 10/100/1000 GIGABIT LAN PORT USB Options Firewire 3 Port IEEE 1394a Firewire PCI Card (£9) Operating System Genuine Windows Vista™ Home Premium 64-bit In both cases I am using Roxio Pro 2012 Just to add, I purchased the Roxio Creator NXT Pro 4, a few weeks back, as an upgrade to the Roxio Pro 2012, plus I was so frustrated with the RP 2012 fading out all the time, and this problem did not happen with the NXT Pro 4. However, I had to send it back as the program was nowhere near as good as the Roxio Pro 2012, as far as things it can do in Videowave. I was very shocked actually. Also noticing, that the windows in the Roxio programs are much smaller with Windows 10, they used to be much larger in Vista. This is making it very hard to edit each photo/video as I cannot see them very well when the edit window comes up. I have spoken to Roxio CS about this and they do not seem to know why this is happening. I have tried to change the percentage to 150% and 175% on my monitor but this only touches everything else on the computer and only makes the WRITING in Roxio larger not the windows. Thanks. Sylvia
  10. Hi there, Wondering if anyone can help. I have been having an issue with Videowave for a while now. After importing videos and photos into Videowave and editing them with crops and zoom in/out etc., they start to fade away and you cannot see the picture. It usually takes a day or two for them to fade out completely whereby you just cannot see what picture of video has been inserted in that square unless you actually click on it and be able to see it in the larger window above. This is very frustrating when I have to put them in sequence order as I just cannot see what they are unless I click on every single icon/square. I have attached two images, one of the faded out squares and one of a recently imported video that has no fade, but will become faded tomorrow. I am using Windows 10, just recently, but have been using Windows Vista for many years and still had the same problem on the Vista. Any help would be much appreciated.
  11. Sylv

    Graphics Card

    Yes exactly the same. Nothing has changed at all. Thanks
  12. Sylv

    Graphics Card

    I tried the repair three times and it is much better as far as editing and messing around with it, much faster too, however, when I press the play button the sound is great and plays well but the movement of the video is VERY SLOW and laggs behind. I have to actually save the project and render it then play it in windows media to see the final product. I cannot play the final product inside Roxio. Very frustrating. Myguggi.... I also thought that but then why did Roxio 2010 work okay on this computer? Just thinking, if this really is the case would it be best to uninstall the Creator 2012 and reinstall Roxio 2010? Thanks guys.
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