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TivoRoxioUser

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Everything posted by TivoRoxioUser

  1. TivoRoxioUser

    No Video Signal

    Hi All, I haven't used Easy VHS to DVD for a while, but it hasn't been all that long. I definitely used it with OSX Sierra - though it is possible I haven't yet tried it with High Sierra 10.13.5 until today. The hardware setup is exactly the same, so it has to be some type of software issue. I'm wondering if it has anything to do with the 32-bit vs. 64-bit warning I get when I launched Easy VHS and Toast, explaining that the developer needs to optimize the app for the new 64-bit environment. I'm assuming this isn't something that could cause the problem I'm experiencing, but I feel like I've ruled everything else out. I've updated both apps to the latest versions I could find (though I'm still not entirely sure what role Toast 9 Basic has to play, but all of the responses to similar issues seem to recommend updating both applications. Anyone been able to confirm that Apple's latest OS is in fact the problem? This wouldn't surprise me all that much, as this is without question the worst OS I've ever seen from Apple in 25 years of buying their computers. It seems to be part of a troubling trend - iOS11 was a nightmare as well, and I actually just had to send my brand new Macbook Pro in for repair to have the entire logic board replaced after experiencing a number of simultaneous hardware failures. Any guidance appreciated - I just got my hands on a VHS copy of some old home video that was originally recorded on 8mm and am anxious to share it with my family. Thanks.
  2. TivoRoxioUser

    No Video Signal

    Thank you for the reply. It sounds like I want to exclude hardware from the investigation because the only thing that's changed since I last had it working is my Mac OS. Since the Mac OS in question has been a limitless supply of incompatibilities & headaches, I figured it was a logical place to start. I admittedly have a hard time going through 'standard' troubleshooting steps that would have a minute probability of being relevant...kind of like when Apple tried to convince me that my last iPhone began to malfunction immediately following the update to iOS11 because of a hardware failure that just happened to occur simultaneously out of total coincidence. Anyway, I did some searching on Amazon.com just in case I wound up needing to buy a new system & after reading a number of reviews of this competing product from Mac OSX High Sierra users relating to the same issue, it seems like pretty strong evidence that my original suspicions relating to the 32-bit/64-bit issue were spot on. A number of folks overcame this problem by updating their software to the "NW07" version. Since the hardware for most of these devices is essentially the same, I wonder if the Roxio product could work with other software or perhaps it'll work if I run it in 32-bit more where that warning about the app developer needing to optimize for 64-bit won't pop up. I'll plug it all back in over the weekend & test again & post my results. Thanks again.
  3. TivoRoxioUser

    Mac2Tivo with Tivo Premiere

    Another confirmation....I almost paid for the Popcorn 4 upgrade, thinking that might make it work, but after reading these posts, I am guessing that won't work either. Series 2 worked fine, and now that I've purchased a Tivo Premiere, I am out of luck.
  4. TivoRoxioUser

    Shouldn't I Get a Free Upgrade to Version 4?

    I bought Popcorn 3 just a day or two before version 4 was released. I received a software update dialogue when launching the application, and was a bit miffed when they wanted $30 for the privilege, more than half of what I paid for the original application just a short while ago. I tried to email support, and was directed to a website that didn't get me very far. I tried to call, and was bounced around to equally useless electronic messages. I was interested in some additional Roxio products, but am having second thoughts now after this initial experience with customer service. Even if my claim is not considered a legitimate one, it'd be nice to be able to contact someone to discuss the issue and at least ask for some type of concession. Thanks for any advice. sundevil67
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