Well, for me it also couldn't find things called tools.msi, bmple.msi, and copy.msi. That's in addition to a boot message about "MenuSeparator.png found but cannot be loaded." I've uninstalled and reinstalled four or five times now, followed every suggestion in these posts, followed Roxio's suggestions, cleaned registries of Roxio and Sonic data, etc., etc., and still can't get the thing to do anything but give error messages and runtime errors. I am at my wit's end. Software should NOT require that the buyer fool around with registry entries, msconfig, etc. Software should NOT have trouble loking for ITS OWN FILES! What do I do now?