Colon1yAuthor

I have had the exact same messages as posted by TomX on another thread. I have uninstalled and reinstalled perhaps six times now. I have done everything suggested by the posters, except for the "new user account" proposal. Gosh knows why that should work (Roxio suggested that in its last e-mail to me), but I may give it a try - after I spend another three hours dowknloading their installation file which I suspect will be the same one I downloaded two days ago (inasmuch as it has the same file name). If this "new user account" idea works, then what? Can I then delete that new user account without hosing EMC 10? If I have to log in as a different user just to access EMC 10, what's the point? I may as well have two computers running side by side

Well, for me it also couldn't find things called tools.msi, bmple.msi, and copy.msi. That's in addition to a boot message about "MenuSeparator.png found but cannot be loaded." I've uninstalled and reinstalled four or five times now, followed every suggestion in these posts, followed Roxio's suggestions, cleaned registries of Roxio and Sonic data, etc., etc., and still can't get the thing to do anything but give error messages and runtime errors. I am at my wit's end. Software should NOT require that the buyer fool around with registry entries, msconfig, etc. Software should NOT have trouble loking for ITS OWN FILES! What do I do now?

I get the same "MenuSeparator.png found but cannot be loaded" message. I also get runtime error messages, and messages about missing files (tools.msi, bmple.msi, copy.msi). I am totally stumped, can't get the product to install/work, but will try to uninstall and re-install. I've been reading various forums about the many EMC 10 problems, and none are encouraging. I am not a software engineer, and I have no desire to fool around with registries and all the other time-consuming and complicated suggestions made by Roxio and which appear on various forums. I'll give it a few days of trying, but I don't have all the time in the world to get around bugs that shouldn't be there in the first place.