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Sans

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About Sans

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  1. I just tried and got the same message indicating PhotoShow has a problem and will now close. I never got my problems resolved. How did Roxio fix your problems? Did they do something or tell you to do something? I keep hoping one day I'll click on that icon and the good old PhotoShow 5 will be back as it used to be. Roxio's version works, but I don't like it due to not having the features I use, as you've mentioned above. Thanks for letting me know you're up and running.
  2. You suggested that to me before and I've done it almost daily and it just doesn't work for me. I still get that message. I removed the PS4 image database file, then I reinstalled Photo Show from the CD I have. I did it tonight again. I'm so frustrated. Thanks for trying to help me.
  3. "An unexpected error has occured." Photo Show will now close" This is a problem for many of us. Nothing I have done works. I have the icon on my desktop for Simple Star's Photo Show 5 Deluxe version. Many threads have described the same problem and removing the PS4 image files, uninstalling and reinstalling has helped no one. I've written to this board over and over again. I have support tickets in and get no help. If I remove the Roxio Photo Show completely, will my old Photo Show 5 Deluxe from simple star work again? I need it, and if you've read my other threads for the last few weeks, you'll see how I'm struggling. Thank you.
  4. Sans

    Photo Show Deluxe 5

    According to all the posts, there is still a simple star Photo Show Deluxe 5 AND a Roxio Photo Show. I never had a problem with simple star's photo show until I upgraded to Roxio, and was wondering if I unintsalled Roxio's my other Photo Show would work. I have 2 icons on my desktop; 1 for my first version; simple star and one for Roxio's. I don't care if the Roxio Icon is removed on my desktop; I just want to use the other program; Simple Star's, the one before I used before Roxio.
  5. Has anyone uninstalled Roxio's 5 upgrade and had luck using Photo Show Deluxe 5? If I do uninstall Roxio's version, will my Photo Show Deluxe 5 work? Thank you.
  6. As I previously said in another thread, I uninstalled it. I reinstalled it, but when you do that it puts the PS4 images back. I don't understand what you mean by "drag it to your desktop". Please explain to me what I should do after I reinstall it. I'm not familiar with "dragging" Do I reintsall it and drag it from somewhere? Thanks, Sandy
  7. Sans

    Failure To Launch/open

    Patty, I don't want to use Roxio's PS. I need to use Photo Show 5 Deluxe. Roxio's shows have none of the extras. If you ever used Photo Show 5 Deluxe you'd know what I'm talking about. I paid for with PS5, the upgrade, Roxio, Kodak, etc. As I said, no one is responding to any of my Support Tickets, so I'm in a serious bind and it is very frustrating not having a fix for this problem. Sandy Please let me know if you ever are back up and running. I'm trying everything and I'm getting no where. I still haven't gotten a reply to my support tickets. Thanks!
  8. I need to put frames around pictures, change the transition of each picture, put backgrounds, etc. I cannot find these options. I cannot use one click styles because you can't change each photo, and I can't figure out how to change the music in the same Photo Show. I need to use about 15 different songs. I still cannot get into Photo Show Deluxe 5 where I had all of these options. No one is telling me anything but to remove PS4 image files, which I did. Thank you.
  9. Gamma, I paid for Kodak, Photo Show Deluxe 5, and Roxio: 1. I believe I upgraded to Photo Show 5 from the Kodak Print and Share Program, that I re-paid for, but that's okay. 2. I'm using Windows Vista. 3. I am spending countless hours to get Photo Show 5 to open. 4. I removed the PS4 image at least 20 times. 5. Every time I removed the PS4 image database I reinstalled Photo Show 5 from my CD. 6. It reinstalls the PS4 image file, so what's the sense of reinstalling it? 7. Yesterday when I clicked on my desktop Photo Show 5 icon, it recognized new photos and downloaded them, but, I still couldn't open it without getting the same error message. 8. Yesterday, also when I clicked on the Photo Show 5 icon, it went through an upgrade, that I allowed. 9. I took a vacation day from work yesterday with hopes of making a wedding DVD. 10. If I uninstall the Photo Show 5 program, and reinstall it from the CD that I have with Photo Show 5 on it DID NOT resolve the problem. 11. My problems began when Roxio bought Simple Star. 12. I put a support ticked in, but no one responded to me. 13. I can't use Roxio because I can't make the pictures the size of a full screen in the video; I can't add different music to each set; I can't see my pictures to add clip art to; the clip art appears in a box and the photos are behind it; 14. The Roxio photo show is very tiny on my screen with words on the side; this is very difficult to use. 15. I attempted to download 280+ pictures and only 199 of them are in Roxio. Now, with all the complaints on this thread, what am I missing, what should or can I do today, and why doesn't support get back to me? Photo Show 5 Support (not Roxio) acutally called ME when I sent a support ticket to them last year, and Roxio charged me an international fee. I didn't purchase anything out of the USA. I have all my activation keys. Please someone help me, as I'm now very late making this DVD and am wasted a vacation day to resolve this issue. Note: I also went through compatability checking, and there's no problem there. Thank you.
  10. How are you communicating with Technical Support? I get NO responses. My Photo Show Deluxe 5 will not open. Thank you.
  11. Sans

    Failure To Launch/open

    1. I believe I upgraded to Photo Show 5 from the Kodak Print and Share Program, that I re-paid for, but that's okay. 2. I'm using Windows Vista. 3. I am spending countless hours to get Photo Show 5 to open. 4. I removed the PS4 image at least 20 times. 5. Every time I removed the PS4 image database I reinstalled Photo Show 5 from my CD. 6. It reinstalls the PS4 image file, so what's the sense of reinstalling it? 7. Yesterday when I clicked on my desktop Photo Show 5 icon, it recognized new photos and downloaded them, but, I still couldn't open it without getting the same error message. 8. Yesterday, also when I clicked on the Photo Show 5 icon, it went through an upgrade, that I allowed. 9. I took a vacation day from work today with hopes of making a wedding DVD. 10. If I uninstall the Photo Show 5 program, and reinstall it from the CD that I have with Photo Show 5 on it will that resolve the problem? 11. My problems began when Roxio bought Simple Star. 12. I put a support ticked in, but no one responded to me. 13. I can't use Roxio because I can't make the pictures the size of a full screen in the video; I can't add different music to each set; I can't see my pictures to add clip art to; the clip art appears in a box and the photos are behind it; 14. The Roxio photo show is very tiny on my screen with words on the side; this is very difficult to use. 15. I attempted to download 280+ pictures and only 199 of them are in Roxio. Now, with all the complaints on this thread, what am I missing, what should or can I do today, and why doesn't support get back to me? Photo Show 5 support (not Roxio) acutally called ME when I sent a support ticket to them last year, and Roxio charged me an international fee. I didn't purchase anything out of the USA. I have all my activation keys. Please help me, as I'm now very late making this DVD and am wasting a vacation day to resolve this issue. Thank you.
  12. Sans

    Failure To Launch/open

    I have done all of this over and over again. Why is it happening and can it be fixed in another way. I'm in serious trouble due to not being able to make a wedding DVD. I have the Photo Show 5 CD with all the themes and activation codes. Thank you.
  13. I'm trying to make photo show 5 work for weeks. The same error is occuring 'error occurred and photoshow needs to close'. I removed those ps4 image files, but cannot get photo show 5 to open without that message. I shut my computer off and reinstalled it Photo Show 5. During the reinstall it keeps putting the ps4 image files back. If you uninstall and reinstall do you lose everything? I paid the $39 to Roxio, and it appears that from reading these messages we're all having the same problem. How has anyone gotten around this error message? I sent a support ticket in, but haven't heard anything. I've read and re-read, and done everything possible. I'm a month late making a wedding video and at my wits end. Who can help, please?
  14. Sans

    Photo Show Uploading

    Hi, I found the PS4 file and deleted it. I reinstalled Photo Show 5 but got the same message. I'm stuck . . Yes, I'm using Photo Show 5. Where's the Legacy Board? Thanks I had no luck getting into my Photo Show 5, so could you please tell me what and where the Legacy group is? And . . all those photos,, almost 300 that I uploaded last night into Roxio are gone from the photo show I started to make. There are again all together with all my other photos . . and it took me hours to click on each one to put into a separate show. I need to use Photo Show 5. I can't make the photos fill the inside of the frame, add music to each set, change my transitions, etc. Thanks.
  15. Sans

    Photo Show Uploading

    Hi, I looked through 5,000 hidden files and didn't find anything that said PS4. I reinstalled the Photo Show 5 and still get the same message, that you've indicated above. I've been doing this for 3 hours now. I went to Windows Explorers and did a PS4 search. It first came up with 500 results, but when I typed in simple star 10 items appeared; they were photos I deleted from Photo Show 5, so I deleted them. If I uninstall the software will I lose my photo shows that I didn't share or upload? Thanks.
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