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leetxjd@yahoo.com

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About leetxjd@yahoo.com

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  1. Video Wave Audio "Fuzzy"

    Thanks for the email suggestion - that is my "trash" email address meant to capture that kind of stuff. Yes - I have tried that and even more. I made it through to Level 2 technical support where they remotely accessed my computer. They were at a loss to correct it. Suggestions even included I use the "clean audio" function - to modify hardware vs software rendering, and included the old standby update drivers, etc. I am able to replicate the problem on a Win 8.1 machine, Windows 10, and Windows 7. All have the poor audio where the audio edited is greater than 15 or so minutes and differing hardware (one is my macbook on duel boot). I had attempted so many fixes they had to reset my permitted number of installs. After a great deal of work, I have managed to discover how the problem can be replicated and reviewed: 1) Change the Proxy Files location to easily detect when the proxy files have completed rendering. 2) I delete all proxy files. 3) When a video file is first loaded - playback is fine. (Rendering at this point will result in corrupt audio in the final result). 4) For every video edit, VideoWave creates an audio proxy file in the Proxy Files location. When the proxy file is finished I save the production - enter a new production, then reload the saved production. This will then cause VideoWave to access the proxy file. If you listen to the proxy file in a different program, like VLC, the audio is corrupted and distorted. 5) Once reloaded - the audio for the file beyond around 7-10 minutes is corrupted. 6) Even more interesting is that if I delete the proxy file and reload the production, the sound is fine - until the proxy file is created and the production reloaded. 7) Once reloaded the audio is once again corrupt. There is something wrong in how Roxio VideoWave that transcodes the audio portion of the video files improperly. I believe the settings they pass to ffmpeg are incorrect, but are hardcoded into VideoWave. I have used many different file formats and the result is the same. -LeeTXJD
  2. Video Wave Audio "Fuzzy"

    See the post I just entered. I suggest logging a complaint with Tech support. This must be fixed by Roxio.
  3. Video Wave Audio "Fuzzy"

    Scott, I also experience the issue you describe. I have spent MONTHS with tech support. All of their suggestions are WORTHLESS. I even created screen captures to prove what is going on. They (tech support) continually feign ignorance to attempt to close the inquiry number. Interestingly, I finally came across one tech who mentioned this is a common complaint. Here is what I discovered - for whatever reason when the program creates the audio proxy file, it creates a “corrupted” proxy audio file. The longer the video to be edited, the more fuzzy/corrupt the sound will progressively become. It is clearly a problem with how the program extracts audio from the video when it creates the proxy file. They may have hard coded an improper setting into the program or something. You can confirm this yourself by changing the default audio proxy directory in settings and then listening to the audio file it creates. I can’t figure out if the program uses the proxy file for rendering or if it creates another temporary (yet also corrupt) audio file. This is repeatable on multiple machines. An i9 - MacBook running windows duel boot - even my surface 4. All of them exhibit this behavior. I believe they use ffmpeg to extract, but I still don't know how it is called up for the conversation. This is entirely due to a poorly crafted program. Your i3 is more than enough for the tasks of editing and this problem is not with your machines. As I said, I can replicate the problem with multiple machines and differing files. it is not your drivers (video or sound) - it is NOT a machine dependent problem. It is a bug that Roxio/Corel must address. I am hoping a fix is issued by Roxio/Corel to take care of this problem. I am looking for what has been addressed in SP2 for NXT Pro 6. Contact tech support via email in this site. Let them log another complaint. -LeeTXJD
  4. me too

    The fact they don't monitor the forum is lame. Still, I have indeed put in a support ticket to see what happens.
  5. me too

    I am also having the corrupted audio issue in videowave. Quite annoying. It corrupts without regard to the video format I use or the audio format (when adding sound to the music or fx track). Videowave is completely unusable. I have reinstalled once (and I am really bothered by the install limitation). I know this is a user supported forum - but I hope someone from Roxio/Coral is monitoring these forums. -LeeTXJD
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