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jonatsonic

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jonatsonic last won the day on July 14 2012

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About jonatsonic

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    Digital Master

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  • Gender
    Male
  • Location
    Santa Calara, CA
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    I am the Community and Content Manager at Roxio. I'm not necessarily a tech, but can help you resolve issues, offer advice, and any suggestions for new KB articles are welcome.
  1. Casting On J Tv

    Hi bksbullynyc, Thanks for being a fan of Roxio. Please keep in mind that we do respect other companies Terms of Service here on these boards and we try to keep the language clean around here. I have dropped some f-bombs and talk some pretty harsh trash when I play too (once to our then CEO during a game night and he tossed it right back by killing my hard). However, I am interested in how you got live commentary. Can you do this just to VideoWave? If you can, I'd love it if you shared it with the board. Jon
  2. Thanks. I just submitted your address. Jon
  3. Sorry, balancing a lot over here. Can you send me your address for shipment? I'm trying to get you a new device for testing. Jon
  4. Why Doesn't Red Show Up At All?

    Hi Buffla Did you just start using Roxio Game Cap with your Xbox or had it worked previously? Jon
  5. Roxio Cineplayer® With 3D And Bd

    Hi Coach Wr have been working this all day yesterday and there has been progress made though we are not 100% yet. If you can't get help by Monday morning (we're off for the weekend), let me know. Jon
  6. Why Doesn't Red Show Up At All?

    Hi Buffla Try swapping the ends of the cables. Basically, turn your cables around so the end connected to the TV is now connected to the device, and vice versa. A weird suggestion, but has worked for some users. Jon
  7. Thanks, I pass this info along... Jon
  8. I have passed you post to our engineers for review to see if we're missing anything. In the mean time, since I don't know what trouble shooting options you have been suggested, we'll start with the basics. Here's a copy and paste from one of our articles: You are most likely trying to capture a game at a resolution higher than the video game supports. Roxio Game Capture only supports a resolution up to 1080i if the game does. However, most of modern HD games support 720 natively. You can generally see what resolution your game supports on the back of the game's packaging. Here's how to check the TV output settings on your PS3: Make sure Standard Resolution (480i), 480, 720p and 1080i are checked. This will depend on the resolution of your TV supports. For example, if you have a 720 flat screen, you will not be able to capture in 1080i provided your game supports the resolution. Uncheck 1080p. If the original connection from PS3 to TV is through HDMI, it is likely you have this setting checked if you have a more recent HDTV. Stating what game is blurry, it's native resolution, as well as what resolution your TV and PS3 is set at will help a lot. Also, describe how the signal is bad: blurry, flicker, etc. If you have a YouTube video, that would help a lot. Jon
  9. Why Do I Need Wegame To Use This Program?

    Hey Everybody, We made PC version of Game Cap with WeGame which is why they are integrated into the program. I'm going to forward this thread and see if I can get any feedback on what you are seeing. Jon
  10. Hi Frustrated Joe, Can you give me your ticket numbers so I can review the agents responses? It's not that I don't believe you, but I plan on sending this up to our management team to determine the next best course of action for you. Sorry for all the confusion. Jon
  11. No Video Signal Detected

    Hi Janet I removed your email from our forums. While they are secure, they are still public and do get scraped by Google and other search providers. I will escalate this for you and see if we can get you sorted. In the mean time, the Guru's may have some suggestions for you while you are waiting for a support response. Jon Rocio Customer Care
  12. Hi Vaughn I saw that the agents rejected your request for a new device. I have instructed them to send you a new one. Jon
  13. Hi Vaughn I got a response from the engineers and they have seen this once before, but when they tried to replicate it, they couldn't on their systems. Since this seems to be such an odd circumstance, we're going to send you another device to see if it changes things and to eliminate that from the variables. PM your shipping info with your email and and we'll get one out to you. Jon
  14. Hi Vaughn, I checked with an engineer, and they responded with: Any way he can eliminate the DVI converter temporarily? Just want to know if going through Component and USB (which is what the product offers) is still working or not. Since the user suspects the blackout is caused by roxio device, we need to find out if his unit is working fine with what the product offers (rather than going through the converter for DVI and HDMI). Can you check and see? Thanks, Jon
  15. Roxio Game Capture Streams Great!

    Thanks for your support, Jedi! If you should run into customers who have technical issues about the core system that doesn't involved the UStream work aorund you are doing, please have them contact us as this data is really important for us to improve the product. Thanks again for being a Roxio customer! Jon Roxio Customer Care
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