I upgraded to Roxio NXT 4 from Roxio Easy Media Creator Suite 10. When I attempted to download and pay for the program, I was informed that there was a server problem and that I should try to download the software later. I did so and was successful in doing so, including payment for the discounted price offered through the upgrade. However, all of the information I input in my initial attempt to order the upgrade had disappeared. I input all of the registration information and credit card information again. I had no intention of purchasing two licenses and would not have made a second attempt to order and pay for the software had I known that the first order attempt apparently went through despite indications the order attempt failed based on the server problem via an on screen message, When I looked for the product key, I saw that I had two order numbers and two separate product keys. I suspected I would be billed twice but had to wait until I could verify this with the credit card web site. I have attempted to contact Roxio to request a refund for one of the orders using their internal email system. Despite two attempts, I have not even had a confirmation that they have received my request for a refund and of course, my credit card has not been credit back for one of the purchases. Has anybody had this problem or any experiences with a refund request? Does anyone have any contact means for Roxio since I have not been able to find an email address in their customer support site.